Parts and Warranty Manager

Hunters International; Petaling Jaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced Parts & Warranty Manager to join the team in Petaling Jaya, Malaysia. The ideal candidate will have at least 5 years of experience in managing parts and warranty processes. Responsibilities include supporting dealers, managing parts logistics, and monitoring warranty performance. Strong analytical and communication skills are essential. This role offers a flexible work mode, allowing for both office and remote work.

Qualifications

• Minimum 5 years of experience in parts management or warranty administration.
• Strong analytical skills focusing on problem-solving.
• Excellent communication and interpersonal skills.

Responsibilities

• Support dealers on parts-related inquiries and issues.
• Monitor warranty KPI and develop action plans if needed.
• Perform analysis of dealer warranty claims.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Inventory management systems

Microsoft Office Suite

Job description

🌟 We're Hiring: Parts & Warranty Manager! 🌟

We are seeking an experienced and detail-oriented Parts & Warranty Manager to join our team in Petaling Jaya, Malaysia. The ideal candidate will have a proven track record in parts management and warranty processes, ensuring customer satisfaction while optimizing operational efficiency.

📍 Location: Petaling Jaya, Malaysia

⏰ Work Mode: Flexible office & remote

💼 Role: Parts & Warranty Manager

What You'll Do:

Parts

• Support dealers on parts related enquires & issues (parts delivery, parts discrepancy etc).
• Process Parts systems – ensure systems operating as they should and ensure dataaccuracy and integrity.
• Parts inventory planning - initial stock planning for new models / model year changes for parts,accessories and merchandise; work with Inventory Planner to ensure optimum partsavailability from warehouse.
• Manage and monitor parts logistics service providers performance.
• Monitor and track logistics costsStock check - monitor warehouse cycle counts and ensure completeness on an annual basis.
• Reporting to Finance for month end, year end closing and as and when required.
• Local parts management – manage direct delivery process, local part pricing & refill.
• Support Area Managers in parts related matters

Warranty

• Warranty KPI monitoring and development action plan if required.
• Warranty cost monitoring & tracking.
• Perform analysis and check quality of dealer warranty claims to identify errors and anomalies.
• Quality Bulletin management.
• Warranty & technical goodwill approval.
• Support Area Managers in warranty related matters

What We're Looking For:

• Minimum 5 years of experience in parts management or warranty administration.
• Strong analytical skills with a focus on problem-solving.
• Excellent communication and interpersonal skills.
• Proficiency in inventory management systems and Microsoft Office Suite.
• Ability to work independently as well as part of a team.

Only shortlisted candidates will be notified.

Consultant in-charge : Sarah Tan I [e-mail]