Partner Relations Manager | RM7K-RM9K | Bangsar

J-Recruit Recruitment Agency; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Partner Relations Manager to enhance Partner retention strategies and improve communication. The ideal candidate should possess a BSc in a Business-related field and at least 2 years of experience in business development, preferably in the financial services sector. Strong organizational and interpersonal skills are essential for success in this role. Apply now to join a dynamic team focused on fostering strong Partner relationships.

Qualifications

• At least 2 years of experience in business development roles.
• Experience in the financial services industry is an advantage.
• Excellent oral and written communication skills.
• Ability to work in a dynamic environment.

Responsibilities

• Develop and implement Partner retention strategies.
• Serve as the primary point of contact for Partners.
• Analyze Partner needs and usage trends.
• Address Partner concerns and resolve issues promptly.

Skills

Fluent in Malay and English

Excellent organizational skills

Strong interpersonal skills

Confident and persuasive

Self-motivated

Ability to work autonomously

Dynamic and innovative

Education

BSc Degree in a Business-related field

Job description

Partner Relations Manager | RM7K-RM9K | Bangsar

About the job Partner Relations Manager | RM7K-RM9K | Bangsar

Job Description

Global International Brand is looking for a driven, goal-oriented, and energetic professional to help us continue our steady

Job Responsibilities

• Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer Partner Relations to enhance loyalty, minimize churn, and maximize lifetime value.
• Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement.
• Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
  
• Conducts regular analysis of Partner needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services.
• Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
  Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement.
• Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution.
• Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experienceConveys Partnerrequirements to the Business Development Officer Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system.
• Familiarizes one self with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
• Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company's retention efforts
• 
  Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company's services effectively

Job Requirements:

• BSc Degree in a Business-related field
• At least 2 years of experience in business development roles Experience within the financial services industry is considered an
  advantage
• Fluent speaker with excellent oral and written skills in Malay & English(Mandarin is considered an advantage)
• Excellent organizational and analytical skills
  
• Confident, persuasive and ambitious
  
• Self-motivated
  
• Strong interpersonal and communication skills
  
• Ability to work in a dynamic environment and maintain a high-level of organization
• Ability to work autonomously and under pressure
• Dynamic, innovative and target orientedComputer literate

Apply now or contact the below to know more: