Sales Advisor

H&M; Kuching; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global fashion retailer is seeking a customer-focused individual to join their team in Kuching, Malaysia. The role requires providing excellent customer service, staying updated with fashion trends, and supporting retail operations to meet sales targets. Candidates should be engaging, able to communicate effectively, and work well in a team. Interest in fashion and retail operations is essential. This position offers a dynamic work environment and the opportunity to grow within a well-respected brand.

Qualifications

• Ability to engage and converse with customers effectively to provide excellent service.
• Knowledge of current fashion trends and the ability to share this with customers.
• Experience working in team environments and willingness to learn and give feedback.
• Familiarity with retail operations and merchandise presentation.

Responsibilities

• Provide welcoming and guiding customer service throughout the store.
• Stay updated with fashion trends and use this knowledge to assist customers.
• Support retail operations including garment care and presentation.
• Contribute to sales targets through effective customer engagement.

Skills

Excellent customer service

Fashion awareness

Sales promotion abilities

Team collaboration

Job description

Customer Sales & Profit

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience available, supporting them with direct customer service
• Represent yourself and the H&M Brand positively during customer interactions (Direct)
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & instore Sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Ensure good garment care and maintain required stock levels.

Fashion & Trend Awareness

• Stay up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Giving & receiving feedback with your colleagues to learn, develop & support each other
• Participtate in relevant available On Boarding, Introduction Processes & Trainings and Courses relevant for your role & future development.

Retail Operations / Visual & Commercial

• Execution • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practise & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear fashion stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & following best practises for any instore OMNI Services & instore tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities