Panel Helpdesk Assistant — Bilingual EN/CH, Flexible Hours

NielsenIQ; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global data measurement company in Kuala Lumpur seeks a Homescan Helpdesk Assistant to support the Singapore Consumer Panel. The role involves recruitment support, compliance control, and addressing helpdesk queries primarily in English and Chinese. Candidates should possess a high school diploma, customer service experience, and be adept with MS Office. The company offers a flexible work environment along with various benefits including volunteer time off and professional development programs.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Experience in customer service is essential for addressing helpdesk queries.
• Excellent communication skills in both English and Chinese are mandatory.
• Ability to manage time effectively and meet deadlines.

Responsibilities

• Support recruitment and maintain panel member quality through outreach.
• Conduct weekly compliance control checks to ensure panel activity.
• Provide assistance for incoming helpdesk queries via various communication channels.
• Update demographic data and notify panel members of changes and surveys.
• Report trends and feedback from panel member interactions.

Skills

Customer Service experience

Excellent verbal communication in English and Chinese

Commitment to troubleshooting problems

Time-management skills

Ability to work autonomously

Education

High school certificate or equivalent

Tools

MS Office applications

Job description

A global data measurement company in Kuala Lumpur seeks a Homescan Helpdesk Assistant to support the Singapore Consumer Panel. The role involves recruitment support, compliance control, and addressing helpdesk queries primarily in English and Chinese. Candidates should possess a high school diploma, customer service experience, and be adept with MS Office. The company offers a flexible work environment along with various benefits including volunteer time off and professional development programs.