Panel Engagement & Support Specialist

NielsenIQ; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer intelligence company in Kuala Lumpur is seeking a proactive Panel Support Specialist to manage interactions with TV and Digital panel members. Responsibilities include troubleshooting software challenges, conducting re-training sessions, and engaging with panel members for campaign support. Candidates should have strong communication skills in English and Chinese, along with a degree in Marketing or related fields. Experience in customer service is a plus.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Responsibilities

• Address queries and concerns from panel members.
• Troubleshoot issues reported by panel members.
• Maintain database and conduct quality control validations.
• Perform detailed data checks and reporting.
• Manage household, individual, and technical information.
• Support market research fieldwork.
• Engage and manage technicians to ensure smooth operation.
• Collaborate remotely with team members and cross-functional teams.

Skills

Strong communication skills in English and Chinese

Excellent skills in Microsoft Office, particularly Excel

Exceptional attention to detail

Self-starter with minimal supervision

Prior experience in customer service

Education

Minimum Diploma/Bachelor’s degree in Marketing or relevant field

Tools

Databases

Job description

A leading consumer intelligence company in Kuala Lumpur is seeking a proactive Panel Support Specialist to manage interactions with TV and Digital panel members. Responsibilities include troubleshooting software challenges, conducting re-training sessions, and engaging with panel members for campaign support. Candidates should have strong communication skills in English and Chinese, along with a degree in Marketing or related fields. Experience in customer service is a plus.