Pandora Penang - Senior/Retail Associate

Habib Retail; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Penang seeks enthusiastic individuals to deliver excellent customer service and assist in sales operations. The role requires a minimum qualification of SPM or equivalent, and candidates should have 1-2 years of relevant experience in the retail industry. Strong communication skills in English and Malay are important, and team players are preferred. Shifts, weekends, and public holiday work are mandatory. Join us to grow your career in a supportive environment.

Qualifications

• Minimum qualification of SPM or equivalent.
• 1-2 years of experience in retail preferred, but fresh graduates are welcomed.
• Good command of English and Malay, additional languages a plus.

Responsibilities

• Engage with customers and assist them during their shopping experience.
• Coordinate sales and promotional activities to achieve targets.
• Maintain stock records and assist in stock management.

Skills

Customer service orientation

Retail sales knowledge

Teamwork

Communication in English

Communication in Malay

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1‑2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.

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