Senior Retail Associate

Habib Retail; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking a Senior/Retail Associate to engage with customers and uphold brand standards. Responsibilities include coordinating sales activities, answering customer inquiries, and assisting with telemarketing. Ideal candidates should have a minimum of SPM qualification and 1-2 years of relevant retail experience. Strong knowledge in sales and customer service is essential. The role requires good communication skills in English and Malay, and a willingness to work shifts, weekends, and holidays.

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experience in retail or equivalent.
• Strong knowledge in retail management, sales and marketing, and customer service.

Responsibilities

• Follow company rules and regulations to uphold brand standards.
• Greet and engage with customers, answering inquiries about products.
• Coordinate sales activities with the team to achieve targets.

Skills

Retail management

Sales and marketing

Customer service

Communication in English

Communication in Malay

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

Pandora KL East Mall - Senior/Retail Associate

Responsibilities

• Follow the company’s rules and regulations at all times in order to uphold the image and high standard of the brand.
• Greet and engage with customers, answer inquiries, and explain products and services.
• Coordinate on scheduled sales and promotional activities with the team to ensure sales targets and purchase budgets are achieved.
• Assist with telemarketing including cold calling from the customer database to maintain relationships with regular customers.
• Maintain new merchandise records in stock cards as required.
• Receive stock transfers and assist with monthly stock takes.
• Ensure all requirements for cutting and servicing items from customers are in order and approved by a superior.

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experience in retail or equivalent. Fresh graduates are encouraged to apply.
• Strong knowledge in retail management, sales and marketing, and customer service.
• Good command of verbal and written English and Malay; ability to speak additional languages is an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as part of a team.
• Willing to work on shifts (retail hours), weekends, and public holidays.

About the Brand

At HABIB Group, we take pride in being the leading retailer and distributor of exquisite products, showcasing the finest craftsmanship and timeless beauty. From meticulously crafted jewellery to dazzling diamonds and gems, we celebrate our nation’s heritage by offering a diverse range of quality products. HABIB Group has a wide portfolio of brands and a strong presence in the global business landscape.

Together, let us elevate elegance and celebrate the splendour of our heritage. #habibgrouptalents