PAMB | Senior Manager, Product Program Management

Prudential Group; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur seeks a Senior Manager for Product Program Management. This role entails managing cross-functional teams to implement product strategies effectively and efficiently. Responsibilities include driving end-to-end delivery of products, managing stakeholder relationships, and introducing process improvements within the organization. The ideal candidate should possess a degree in a related field and have at least 5 years of relevant experience in the life insurance industry.

Qualifications

• 5-8 years of relevant work experience in the life insurance industry.
• Basic operational knowledge of life administration and insurance products is advantageous.

Responsibilities

• Manage and oversee Banca/agency channels.
• Drive end-to-end delivery of Product Implementation Committee.
• Introduce process improvement initiatives.

Skills

Leadership

Communication

Analytical skills

Influencing others

Detail-oriented

Education

Degree in Information Technology, Computer Science, Business Administration, Insurance Studies, Actuarial Science

Tools

Microsoft Excel

PowerPoint

Job description

PAMB | Senior Manager, Product Program Management

2mo ago , from Prudential Assurance Company Singapore

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary

The key responsibility of the incumbent is to ensure the effectiveness and efficiency of the product program implementation process by managing cross‑functional project teams to achieve organization desired objectives. The role involves leading a team by distribution channel, supporting assigned tasks, driving the execution of functional business deliverables, and introducing process improvements for greater efficiency while safeguarding stakeholder interests. Life product knowledge and project management experience is an advantage but not compulsory.

Principal Duties & Responsibilities

• Dedicated lead to manage and oversee Banca/agency channels with influence skills to deal with IT.
• Lead the team as deputy PPM head.
• Drive end‑to‑end delivery of Product Implementation Committee (PIC) on complex products, projects, and regulatory changes – planning, strategizing, managing, communicating, and resolving critical issues.
• Manage stakeholder relationships across departments for product/initiative/project implementation, negotiating and escalating when required.
• Introduce process improvement initiatives across relevant departments throughout the implementation cycle.
• Resolve issues arising from assigned projects, escalating to senior management or Product Steering Committee as needed.
• Identify risks to deliverables; develop and implement mitigation actions and plans.
• Support regulatory requirements, Day 2 items, and audit issue resolution.
• Manage UAT activities, consolidate testing timelines, and ensure UAT execution aligns with plan.
• Track new product post‑launch activities, recommend to PDSC, and seek PSC approval.
• Coach and support team members.
• Perform any ad‑hoc assignment or project as directed by senior management.

Requirements

Qualifications

• Degree from a recognized university in Information Technology, Computer Science, Business Administration, Insurance Studies, Actuarial Science, or related field.

Experience

• Minimum of 5 to 8 years of relevant work experience.
• Experience in the life insurance industry, with basic operational knowledge of life administration, insurance products, agency administration, and finance is an added advantage.

Key Attributes

• Strong drive, people‑oriented, and ability to influence others.
• Detail‑oriented, organized, systematic, analytical and capable of connecting the end‑to‑end picture.
• Persuasive, effective communicator, able to interact with all levels.
• Self‑motivated, able to work with minimal supervision.
• Self‑starter, responsible and an excellent team player.

Knowledge

• Strong product knowledge with operational background and results orientation.
• Business acumen and appreciation of business perspective.
• Experience in business planning and project management is an added advantage.
• Excellent communication, writing, presentation, interpersonal, and negotiation skills.
• Microsoft Excel and PowerPoint skills are crucial.

Prudential is an equal opportunity employer. We provide equality of opportunity and benefits for all who apply irrespective of sex, race, age, ethnic origin, educational or social background, marital status, pregnancy and maternity, religion or belief, disability or part‑time/fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.