Overseas Job Customer Service

ADI Resourcing; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking Japanese and Korean natives for a Customer Service Representative position in Kuala Lumpur. The role involves responding to inquiries via phone, email, and chat, ensuring excellent customer service. Candidates should have strong communication skills and ideally hold a Bachelor's degree or a Diploma with relevant experience. Attractive benefits include 14 days free accommodation and support with flight, visa, and work permit.

Benefits

14 days free accommodations

Flight ticket, visa, work permit provided

Qualifications

• Proficient in relevant computer applications.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.

Responsibilities

• Answer incoming calls, emails, and chats efficiently.
• Identify and resolve customer complaints.
• Build sustainable customer relationships.
• Document call information following standard procedures.
• Achieve personal/team qualitative and quantitative targets.

Skills

Excellent English communication

Customer service practices

Data entry and typing

Listening and verbal skills

Ability to handle stressful situations

Education

Bachelor's Degree

Diploma with 3 years experience

Job description

Overseas Job- Customer Service (Japanese and Korean Natives)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Openings Overseas Job- Customer Service (Japanese and Korean Natives)

About the job Overseas Job- Customer Service (Japanese and Korean Natives)

Overseas Opportunity for Japanese and Korean Speakers with Excellent English!!

OPEN FOR KOREAN AND JAPANESE NATIVES ONLY

14 days free accommodations
FLIGHT TICKET, VISA, WORK PERMIT Provided.

POSITION TITLE: Customer Service Representative

OFFICE: KL Sentral, Malaysia

DEPARTMENT: Reservation and Ticketing SUPERVISOR:

Position Summary:

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passengers inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

DUTIES AND RESPONSIBILITIES:

Primary Job Functions:

• Answer incoming calls including email and chat in a timely manner
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customers privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given metrics in accordance to the centers commitment to client
• Manage and resolve customer complaints
• Identify and elevate issues to supervisors
• Provide accurate information and excellent customer service
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable resources
• Process request according to customers preference on time
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Educational Requirements:

• Foreigner (MDEC Requirements)- Japanese and Korean Expats

Bachelors Degree Graduate preferably with at least one (1) year work experience (any field) but not required.

Diploma Graduate must have at least three (3) years work experience.

Proficient in relevant computer applications.

Knowledge of customer service practices and principles.

Excellent data entry and typing skills.

Superior listening, verbal, and written communication skills.

Ability to handle stressful situation appropriately.