Outlet Supervisor ( All Season Place)

CHAGEE; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A food and beverage company is seeking a Supervisor for their outlet in George Town, Malaysia. The role involves managing staff, ensuring product quality, and maintaining excellent customer service standards. Candidates should have a minimum of 3 years of experience in outlet management and possess at least an SPM certification. A salary range of RM 3000-5000 is offered, along with on-job training and career advancement opportunities.

Benefits

Basic plus Allowance & Incentives

Employee Benefit

On-job Training & Development

Rapid Career Advancement

Subsidized room nearby outlet

Qualifications

• Candidate must possess at least SPM certification.
• 3 years prior working experience responsible on F&B outlet management is required.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset.

Responsibilities

• Manage beverage preparation and quality control.
• Forecast sales targets and manage staff.
• Ensure best customer experience and handle complaints.

Skills

Teamwork

Self-discipline

Basic computer skills

Education

SPM certification

Tools

Excel

PowerPoint

Job description

Candidate must possess at least SPM certification.

3 years prior working experience responsible on F&B outlet management is required.

Able to work as a team to achieve outlet target and ensure smooth outlet process.

Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Basic computer skillset and able to use software such as, Excel, Power Point and etc.

Requirement

• Candidate must possess at least SPM certification.
• 3 years prior working experience responsible on F&B outlet management is required.
• Able to work as a team to achieve outlet target and ensure smooth outlet process.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.
• Basic computer skillset and able to use software such as, Excel, Power Point and etc.

Responsibility

We are looking for Supervisor for our outlet at All Season Place. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE's customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet

• Expected to work at highest standard at all time to ensure outlets product and service quality.
• Manage and to brew the beverage based out in-house recipe.
• Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
• Forecast and set sales target with actions in place to meet sales target set.
• Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.
• Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
• Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
• Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
• Ensure outlet operation guide is adhere to by outlet and staff at all time.
• Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
• Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
• Required to participate in operational process, including preparation of beverages, handle casher position and any other relevant task of outlets.

Benefits

• Salary Range: RM 3000-5000
• Basic plus Allowance & Incentives up to RM 5,000 depending on candidate experience with additional Incentive provided
• Employee Benefit
• On-job Training & Development Provided
• Rapid Career Advancement based on candidate on-job performance
• Depending on locations, subsidized room nearby outlet location will be provided to candidate.
• Various Locations Available

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