OSS/BSS Support Engineer – Fallout & Order Flow

Singtel; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider is seeking a Software Support Engineer to monitor and analyze fallout cases within the BSS/OSS ecosystem. The role requires a minimum of 4-5 years of experience in IT & Telco BSS/OSS and expertise in SQL for data analysis. The Software Support Engineer will collaborate with cross-functional teams to resolve issues, optimize order flows, and participate in major incidents. This position may involve rotational shifts, including night shifts and on-call responsibilities, making it vital for candidates to be adaptable and proactive.

Qualifications

• Minimum 4-5 years of relevant experience in IT & Telco BSS/OSS, order management, or solution design roles.
• Working knowledge of SQL is required for data extraction and analyzing datasets.
• Experience working with large-scale telco BSS/OSS platforms.

Responsibilities

• Resolve fallout cases and ensure stuck orders are cleared within defined SLA timelines.
• Analyze, write, and optimize SQL queries to support daily operations.
• Investigate order fallout scenarios and execute corrective actions.

Skills

SQL

Order management

Customer management

JSON/XML

Integration flows

Analyzing datasets

Education

Degree in Information/Communications/Electronics Engineering

Job description

A leading telecommunications provider is seeking a Software Support Engineer to monitor and analyze fallout cases within the BSS/OSS ecosystem. The role requires a minimum of 4-5 years of experience in IT & Telco BSS/OSS and expertise in SQL for data analysis. The Software Support Engineer will collaborate with cross-functional teams to resolve issues, optimize order flows, and participate in major incidents. This position may involve rotational shifts, including night shifts and on-call responsibilities, making it vital for candidates to be adaptable and proactive.