Operations Support

American Express; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading financial services company in Kuala Lumpur is seeking an experienced professional for a senior administrative role. The candidate will manage document processing, maintain accurate records, and build relationships with internal departments. Proficiency in Microsoft tools and document management systems, along with strong communication skills, is required. Competitive salaries, bonuses, and a flexible working model are part of the benefits package offered.

Benefits

Competitive base salaries

Bonus incentives

Medical, dental, and vision benefits

Flexible working model

Paid parental leave policies

Wellness center access

Confidential counseling support

Career development opportunities

Qualifications

• Proven experience in a senior administrative or operations role, preferably in a high-value environment.
• Expertise in Microsoft Word, Excel, PowerPoint and document management tools.
• Excellent communication skills in English, both written and verbal.
• Ability to manage sensitive documents with confidentiality.

Responsibilities

• Scan and upload documents into internal systems, ensuring timely processing.
• Maintain accurate records and data entry compliance in systems.
• Manage distribution of parcels, coordinating with vendors effectively.
• Build strong internal and external relationships to support operations.

Skills

Administrative experience

Microsoft Word, Excel, PowerPoint

Communication skills in English

Data entry skills

Team player

Tools

Kofax

Document management systems

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Scan, index and upload documents into internal systems such as Kofax and other platforms, ensuring timely and accurate processing in accordance with company policies.

• Maintain up-to-date accurate records by ensuring proper data entry and verification in internal systems, uphold strict compliance with terms and policies and regulatory requirements.

• Manage incoming and outgoing parcels, coordinate with vendor and ensure timely distribution of documents and packages to internal departments or external parties.

• Oversee distribution on incoming cases and emails across relevant teams, whether manually or through automated processes, to support daily operational goals.

• Build and maintain strong working relationships with internal departments and external partners to support smooth operations and timely execution.

• Proactively identify opportunities for process enhancement and recommend solutions that improve efficiency, accuracy or compliance.

• Consistently meet KPI’s and turnaround times, with a focus on continuous improvement in procedures and workflow.

Minimum Qualifications:

• Proven experience in a senior administrative or operations role, preferably in a high-value environment.

• Proficient in Microsoft Word, Excel, PowerPoint and experienced with systems like Kofax or other document management tools.

• Excellent written and verbal communication skills in English.

• Demonstrated ability to manage sensitive documents and ensure data confidentiality.

• High-speed, accurate data entry skills.

• Adaptable, with the ability to work independently under pressure and manage shifting priorities.

• Strong team player with a positive attitude.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.