Operations Manager (Support Australia/New Zealand)

Insato Furniture Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading furniture company in Malaysia seeks an Operations Manager to coordinate sales operations, manage customer relationships, and ensure efficient logistics. The ideal candidate should possess a Bachelor’s Degree in Business or Operations Management, with over 5 years of experience in sales operations, preferably within the furniture industry. Strong communication and analytical skills are crucial. This role supports sales teams in Australia and New Zealand and comes with perks such as medical claims and a yearly performance-based bonus.

Benefits

Parking provided

Medical claim

Yearly bonus based on performance

Trainings to develop skill and knowledge

Prioritize work-life balance

Qualifications

• 5+ years of proven experience in sales operations, preferably in the furniture industry or wholesale sector.
• Fluency in native-level Australian English is an advantage.

Responsibilities

• Act as the driving force behind seamless sales operations.
• Oversee the processing of incoming orders and ensure alignment with customer requirements.
• Manage customer inquiries and enhance the customer experience.
• Coordinate with 3PL for timely deliveries.
• Track, analyze, and report on key sales metrics.

Skills

Exceptional communication skills

Analytical and problem-solving skills

Data analysis and reporting skills

Strong communication and collaboration skills

Organizational and time management skills

Strategic thinking and attention to detail

Education

Bachelor’s Degree in Business, Operations Management, or related field

Job description

Operations Manager (Support Australia/New Zealand)

Bachelor’s Degree in Business, Operations Management, or a related field.

5+ years of proven experience in sales operations, business operations, preferably within the furniture industry or wholesale sector.

Exceptional communication skills, both oral and written in English to support ANZ.

Fluency in native-level Australian English is an advantage.

Analytical and problem-solving skills.

Data analysis and reporting skills.

Strong communication and collaboration skills.

Organizational and time management skills.

Strategic thinking and attention to detail.

Act as the driving force behind seamless sales operations, coordinating between the sales team, warehouse, and customers.

Provide high-level administrative support to the sales team in Australia and New Zealand, and coordinate sales activities to ensure smooth operations.

Order Management

Oversee the accurate and efficient processing of incoming orders, ensuring all orders align with customer requirements, including pricing, promotion/discount, and delivery requirements.

Customer Relationship Management

Manage customer inquiries, handle complaints, provide troubleshooting assistance, and conduct follow-ups to ensure a positive customer experience and foster strong relationships.

Logistics Management

Coordinate with our 3PL (3rd Party Logistics) to ensure product availability, timely and accurate deliveries, and streamline processes for maximum efficiency.

Identify the problems in the sales/delivery process and implement improvements to streamline operations and increase efficiency.

Develop and strengthen working relationships with 3PL.

Data Analysis & Reporting

Track, analyze, and report on key sales metrics, pipeline growth, and performance data to inform sales forecasting and strategy development.

Receivable

Overseeing the accounts receivable executive and ensuring accuracy of all accounts receivable activities.

Monitoring and reviewing customer accounts to ensure payment terms are followed and overdue accounts are pursued.

Liaising with external third-party collection agencies if required.

Job Highlights

Working Hours: Monday to Friday 7.00am – 4.00pm

Able to work on public holiday (Leave replacement)

Parking provided

Medical claim

Yearly bonus based on performance

Trainings to develop skill and knowledge

Prioritize work-life balance

Company Overview

INSATO founded in 1999, started as a furniture wholesale company in Melbourne, Australia.

Headquarter based in Sydney & Kuala Lumpur, INSATO has gone from strength to strength and recognized as one of the key players in furniture industry with six distribution centers located in Melbourne, Sydney, Brisbane, Perth, Auckland and Christchurch.

We are proud to partner with major Australia and New Zealand retailers Harvey Norman, Domayne, Myer, Forty Winks, and Snooze.

In 2005, to expand our business globally, we set up our own 50,000 sqm manufacturing plant in Foshan, China. We work closely with our major raw material & finished good suppliers to increase procurement efficiencies and supply chain management to facilitate timely delivery at lowest prices.

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