Operations Management Specialist

Razer Inc.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading tech firm is seeking an Operations Management Specialist to manage global FinTech operations, ensuring smooth workflows and accurate documentation. The role involves coordinating with various departments like Marketing, IT, Finance, and Compliance while supporting multiple global partners. Ideal candidates will possess a Bachelor's degree and strong communication skills in Mandarin and English, with a keen attention to detail. This fast-paced position requires a proactive mindset to identify process improvements and is central to operational excellence.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or related field.
• Exceptional writing and communication skills in both Mandarin and English.
• Strong execution ability with a proven track record of completing tasks accurately.

Responsibilities

• Manage daily operational tasks and provide support for account setup.
• Monitor and manage operational workflows for timely task completion.
• Collaborate closely with cross-functional teams to ensure smooth workflows.
• Coordinate with global partners and address partner inquiries as needed.
• Identify opportunities for improvement in operational workflows.

Skills

Exceptional writing and communication skills in Mandarin and English

Strong execution ability

Proficient in Microsoft Office Suite

Attention to Detail

Excellent time management

Analytical mindset

Professional demeanor

Flexible in fast-paced environments

Education

Bachelor's degree in Business Administration, Operations Management, Finance or related field

Tools

Microsoft Excel

Microsoft Office Suite

Job description

The Operations Management Specialist plays a key role in supporting global FinTech business operations by ensuring smooth workflows, accurate documentation, and effective coordination across departments and external partners. Reporting to the Lead, Partners Support Team, this position acts as the operational backbone connecting Marketing, IT, Finance, Legal, and Compliance teams to maintain efficiency, accuracy, and consistency in day‑to‑day processes.

The Executive manages daily operational tasks such as partner account setup, workflow monitoring, data validation, and issue resolution across multiple internal systems. The role is responsible for maintaining and updating Standard Operating Procedures (SOPs), reports, and operational documents to reflect current practices and compliance standards.

Collaboration is central to this position. The Executive facilitates communication between internal teams and coordinates with global partners—including merchants, distributors, and resellers—to ensure timely documentation, resolve inquiries, and support operational alignment across both Global and China markets.

A proactive mindset is critical, as the role requires identifying process improvement opportunities, assisting in project initiatives, and supporting business development activities.

Summary

The Operations Management Specialist plays a vital role in supporting our growing FinTech business operations across global markets. This position serves as a key liaison between multiple internal departments and external partners, ensuring seamless operational workflows, accurate documentation, and efficient business processes.

Working within the Business Operations team, you will collaborate with various departments including Marketing, IT, Finance, Legal, and Compliance to support our diverse partner ecosystem—including Merchants (Global and China Market), 3rd party pins distributors or master resellers, and Resellers (RGDH platform). This role is ideal for a detail‑oriented professional who thrives in a fast‑paced, cross‑functional environment and is passionate about operational excellence.

Essential Duties and Responsibilities

Daily Operations & System Management

• Perform day‑to‑day operational tasks and provide support for account setup within internal systems


• Monitor and manage operational workflows to ensure timely completion of tasks


• Maintain data accuracy and integrity across multiple operational platforms


• Troubleshoot operational issues and coordinate with relevant teams for resolution

Documentation & Reporting

• Prepare, maintain, and organize operational documents, including forms, Standard Operating Procedures (SOPs), guidelines, and performance reports


• Create and update documentation to reflect current processes and best practices


• Generate regular and ad‑hoc reports for management review

Cross-Functional Collaboration

• Collaborate closely with cross‑functional teams such as Marketing, IT, Finance, Legal, Compliance, and others to ensure smooth internal workflows


• Facilitate communication between departments to resolve operational challenges


• Participate in team meetings and contribute to strategic planning discussions


• Support project initiatives that require multi‑departmental coordination

Partner & Client Coordination

• Coordinate with global partners including merchants, 3rd‑party distributors, master resellers, and RGDH platform resellers


• Collect required materials and documentation from clients in a timely manner


• Address partner inquiries and provide operational support as needed


• Support both Global and China Market partner operations

Process Improvement & Administrative Support

• Identify opportunities for improvement in operational workflows and support the implementation of effective solutions


• Provide administrative support and assist in ad‑hoc projects as needed


• Support special initiatives and business development activities as required
  

Pre‑Requisites

Education

• Bachelor's degree in Business Administration, Operations Management, Finance, or related field

Skills & Competencies

• Communication Excellence: Exceptional writing and communication skills in both Mandarin and English languages (written and verbal)


• Execution Capability: Strong execution ability with proven track record of completing tasks accurately and on time


• Technical Proficiency: Proficient in Microsoft Office Suite, with advanced skills in Microsoft Excel (formulas, pivot tables, data analysis)


• Attention to Detail: Meticulous approach to documentation and data management


• Organational Skills: Excellent time management and ability to prioritize multiple tasks


• Problem‑Solving: Analytical mindset with ability to identify issues and propose solutions
  
• Interpersonal Skills: Professional demeanor and ability to work effectively with diverse teams and stakeholders
  
• Adaptability: Flexible and able to thrive in a fast‑paced, evolving environment
  

Professional Attributes

• Self‑motivated individual contributor who can work independently


• Strong sense of ownership and accountability


• Collaborative team player with positive attitude


• Professional communication skills suitable for internal and external interactions


• Cultural sensitivity when working with global partners

PREFERRED QUALIFICATIONS

Experience

• Previous experience in FinTech, financial services, or technology industry


• Experience in business operations, operations management, or related roles


• Familiarity with partner management or B2B operations


• Experience working in a scale‑up or fast‑growth company environment

Additional Competencies

• Understanding of FinTech industry regulations and compliance requirements


• Basic understanding of payment systems and financial operations

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.