Operations Lead — Courts, Events & Guest Experience

New Chen Motor Credit; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

A hospitality and sports venue management company is seeking an Operational Manager for their venue in Johor Bahru, Malaysia. The successful candidate will be responsible for maintaining operational readiness, handling daily activities, ensuring compliance with safety and service standards, and tracking customer satisfaction metrics. Key skills include operational management, team leadership, and experience in hospitality. This position offers the opportunity to enhance the guest experience in a dynamic environment.

Qualifications

• Experience in operational management within a hospitality or sports environment.
• Strong leadership skills and ability to manage a diverse team.
• Excellent communication skills with an emphasis on service excellence.

Responsibilities

• Maintain operational readiness for all events.
• Conduct daily walkthroughs using structured checklists.
• Enforce SOP compliance across all shifts.
• Track and improve customer satisfaction KPIs.
• Oversee inventory and prevent wastage.

Skills

Operational management

Customer service

Team leadership

SOP enforcement

Event planning

Job description

A hospitality and sports venue management company is seeking an Operational Manager for their venue in Johor Bahru, Malaysia. The successful candidate will be responsible for maintaining operational readiness, handling daily activities, ensuring compliance with safety and service standards, and tracking customer satisfaction metrics. Key skills include operational management, team leadership, and experience in hospitality. This position offers the opportunity to enhance the guest experience in a dynamic environment.