Operations Executive (Fresh Graduate - Entry Level)

PolicyStreet; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading InsurTech group is seeking a customer-oriented individual to handle insurance policy issuance in Kuala Lumpur. You will manage customer accounts and ensure a seamless policy process while meeting sales targets. The ideal candidate has a minimum diploma and at least 2 years of customer service experience, preferably in insurance. Strong communication, attention to detail, and the ability to work independently are essential for success in this role.

Benefits

Medical and Life insurance

Health benefits including optical, dental, and physiotherapy

Opportunities for continuous growth

Fun and fulfilling team collaboration

Well-stocked pantry

Qualifications

• At least 2 years in a customer service role, handling email and WhatsApp communications.
• Proven experience in insurance issuance is a must.
• Experience in the insurance industry is a strong advantage.

Responsibilities

• Handle insurance policy issuance, generating quotations and preparing cover notes.
• Work closely with customers to gather required documents.
• Review documents and cover notes for accuracy.
• Coordinate with insurance providers to follow up on approvals.
• Manage customer accounts and address inquiries.
• Meet sales and renewal targets.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Problem-solving

Self-reliance

Education

Minimum diploma in business or related field

Job description

ABOUT US

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU'LL DO

• Handle insurance policy issuance, including generating accurate quotations and preparing cover notes within set timelines
• Work closely with customers to gather required documents and ensure a seamless policy issuance process
• Carefully review documents and cover notes for accuracy and completeness, enabling timely policy activation
• Coordinate with insurance providers to follow up on pending approvals and ensure smooth processing
• Manage customer accounts, addressing inquiries and maintaining satisfaction with our products and services
• Contribute to team efforts by meeting sales and renewal targets

WHAT WE EXPECT OF YOU

• Minimum diploma in business, communications, or a related field
• At least 2 years of experience in a customer service role, preferably handling email and WhatsApp communications
• Proven hands‑on experience in insurance issuance is a must
• Experience in the insurance industry is a strong advantage
• Strong attention to detail and excellent organizational skills
• A customer‑focused mindset with strong communication and problem‑solving abilities
• Self‑reliance and adaptability to handle responsibilities independentlyLeadership potential and a desire to grow into a people‑management role

PERKS YOU'LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance
• A wide range of health benefits – including optical, dental, and physiotherapy
• Opportunities for continuous and rapid growth as well as skills enhancement
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance. As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop purposeful and simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the front‑line of insurance innovation, and grow with a team of talented and motivated people, we'd be excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.