Operations Executive

Ressy (Acquired by Eatigo); Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading restaurant reservations platform in Kuala Lumpur is seeking a highly motivated Operations Executive. In this role, you will manage user queries, collaborate with the Operations team, and contribute to enhancing user experience. The ideal candidate has excellent communication skills, is resourceful, and is open to flexible work arrangements. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates are welcome to apply.
• Good command of spoken and written English; Cantonese is a plus.
• Open to flexible working arrangements including holidays and weekends.

Responsibilities

• Manage all user queries coming in from various platforms.
• Work closely with the Operations team to manage user expectations.
• Share insights on the user experience report with the team.

Skills

Excellent communication skills

Empathy

Resourcefulness

Ability to learn fast

Education

Bachelor's degree or equivalent

Job description

Eatigo – invested by TripAdvisor and seating over 1 million diners a month, eatigo is recognized as the number 1 restaurant reservations platform in South East Asia. We currently have operations in Bangkok, Singapore, Malaysia, Hong Kong, India, Philippines and Indonesia.

Founded in 2013, Eatigo’s mission is to connect empty tables with empty stomachs by offering time-based discounts of up to 50% every day at all of its participating restaurants through its online website and mobile applications. Users can choose to dine anywhere, from upscale hotels to popular food chains, and enjoy the same discounts with no strings attached, while restaurants get to fill their empty seats during off-peak hours.

Job Description

Seeking a highly motivated and energetic candidate for the position of Operations Executive! Well organized, flexible and enjoys the challenge of delivering on time. Your role requires you to work in a fast-paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. Fantastic communication skills with an eye for detail is crucial for this role.

What You’ll Do

• Manage all user queries coming in from various platforms including but not limited to online chats, calls and emails
• Work closely with the Operations team to manage user expectations
• Share your insights on the user experience report with the team
• Contribute to the support team in terms of voucher fulfillment and coordinate with different parties in the fulfillment process – voucher purchase, etc.

Requirements

• Fresh graduates are welcome to apply
• Excellent communication skills
• Ability to listen and empathize with the situation
• Good command of spoken and written English and Cantonese would be a plus
• Resourceful and capable of learning fast and independently
• Open to flexible working arrangements (e.g. Holidays and Weekends)