Operations executive

Wakely & Partners Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A vacation rental management company in Kuala Lumpur is seeking an Operations Executive to manage daily operations of vacation properties. The role focuses on ensuring exceptional guest experiences, maintaining high property standards, and improving efficiency through effective coordination. Responsibilities include managing housekeeping teams, handling guest inquiries, and monitoring property inventory. The ideal candidate should be fluent in English and Bahasa Malaysia, with knowledge of operations and property management.

Qualifications

• Ability to converse fluently in English and Bahasa Malaysia.
• Knowledge in operational processes pertaining to property management.

Responsibilities

• Inspect properties regularly to ensure cleanliness and maintenance standards are met.
• Coordinate housekeeping and maintenance teams for timely servicing.
• Monitor inventory of essential supplies and amenities.
• Implement and improve SOPs for operational efficiency.

Skills

English conversational skills

Bahasa Malaysia conversational skills

Knowledge in operations

Property management understanding

Job description

Wakely & Partners SDN BHD specializes in managing short-term vacation rentals situated in the vibrant heart of KL City Center. Our primary focus is collaborating with homeowners to oversee their apartment units, subsequently sub-leasing them on renowned platforms like Agoda, Airbnb, and Booking.com for short-term stays.

Job Description

The Operations Executive oversees the daily operations of our vacation rental properties, ensuring exceptional guest experiences, maintaining high property standards, and enhancing efficiency through effective coordination and process improvements. This role involves managing housekeeping and maintenance teams, handling guest inquiries and feedback, monitoring inventory and supplies, and ensuring compliance with company policies and industry regulations. Additionally, the Operations Executive collaborates with various departments to streamline processes, improve service quality, and maximize operational efficiency.

Qualifications & Requirements

• Able to converse in English & Bahasa Malaysia.
• Having knowledge in operations & Property management.

Tasks & Responsibilities

• Inspect properties regularly to ensure cleanliness and maintenance standards are met.
• Coordinate housekeeping and maintenance teams for timely servicing.
• Coordinate with vendors and service providers, to ensure operations are undisrupted.
• Monitor inventory of essential supplies and amenities.
• Report and follow up on repairs and maintenance requests.
• Handle documentation, such as invoices, contracts, and property records.
• Implement and improve standard operating procedures (SOPs) for efficiency.
• Oversee & supervise on housekeeping, security, and maintenance teams.

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