Operations & Call Center Leader - Strategy, CX & Growth

Intellipro Singapore Pte. Ltd.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading operations management company in Petaling Jaya is seeking an Operations Manager skilled in leadership and analytics to support project management for a renowned sports brand. You'll be responsible for defining project scope, managing resources, and implementing process enhancements to boost efficiency. The role demands proficiency in customer experience management and powerful tools like Zendesk and Salesforce. Ideal candidates must possess strong interpersonal and problem-solving skills while being organized and efficient.

Qualifications

• Efficient and organized leader with strong skills in time management, analytical thinking, and problem‑solving.
• Experienced in leading teams and driving motivation.
• Skilled in forecasting, financial analysis, and inbound/outbound operations.

Responsibilities

• Support the CDM in day-to-day management and strategic planning.
• Define project scope, objectives, and deliverables.
• Implement process enhancements to increase productivity.

Skills

Leadership

Time management

Analytical skills

Problem-solving

Communication

Tools

Zendesk

Salesforce

JIRA

Job description

A leading operations management company in Petaling Jaya is seeking an Operations Manager skilled in leadership and analytics to support project management for a renowned sports brand. You'll be responsible for defining project scope, managing resources, and implementing process enhancements to boost efficiency. The role demands proficiency in customer experience management and powerful tools like Zendesk and Salesforce. Ideal candidates must possess strong interpersonal and problem-solving skills while being organized and efficient.