Operations Associate Specialist

Invisible Agency; Malaysia; Remote; MYR 100,000 - 150,000; Part time

Job summary

A financial services firm in Malaysia is seeking a detail-oriented Operations Agent to manage data queues, ensure compliance, and communicate with loan servicers. The ideal candidate will have 1-3 years of experience, familiarity with Zendesk, and strong organizational skills. This role requires high attention to detail and offers an hourly rate of $5, working 8am - 5pm ET.

Qualifications

• 1-3 years of experience in operations.
• Familiarity within the financial services industry.
• Strong verbal and written communication skills.

Responsibilities

• Manage and validate data queues and supporting documentation.
• Coordinate with loan servicers and financial institutions.
• Support monthly invoicing processes and ensure accurate billing.

Skills

Attention to detail

Organizational skills

Communication skills

Adaptability

Tools

Zendesk

Job description

We are seeking a detail-oriented and proactive Operations Agent to join our team. This individual will manage and validate data queues, review supporting documentation, communicate with loan servicers, and collaborate with our client’s teams to ensure seamless operations and client satisfaction.

WHAT WILL YOU BE DOING?

Day-to-day you will be expected to:

• Data Validation & Data Entry: review and validate employee loan information and documentation for accuracy and compliance with program requirements; ensure data integrity across systems; review and confirm plan account details and associated documentation.
• Document Review: conduct thorough reviews of participant and employer-submitted materials to ensure all data meets operational and compliance standards.
• Inbox Monitoring: manage and respond to inquiries in the operations and support inbox, escalating issues as needed.
• Servicer Communications: coordinate with student loan servicers and financial institutions to resolve discrepancies, confirm payments, and maintain accurate account records.
• Invoicing Operations: support monthly invoicing processes, reconciling data to ensure accurate billing and payment reporting.
• Cross-Team Collaboration: work closely with internal departments including Client Services and Product to improve processes and support client success.
• Quality Assurance: maintain high attention to detail and adhere to established workflows to ensure consistent operational excellence.

REQUIREMENTS

• 1-3 years of experience within the operations sector.
• Familiarity within the financial services industry.
• Familiarity with Zendesk.
• Strong verbal and written communication skills for servicer outreach and documentation.
• Exceptional organizational skills and ability to manage competing priorities.
• Willingness to learn, adapt to new challenges, and grow within the role.
• Experience in high-volume, detail-oriented environments is a plus.
• Extremely detail oriented, and willing to collaborate with various stakeholders.

Rate: $5 hourly

: 8am - 5pm ET