Operations Assistant Manager

Cayland Momentum; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking an Operations Manager to oversee daily operations across outlets. The role involves supporting outlet managers in maintaining service standards, conducting training, and coordinating marketing campaigns. Ideal candidates will possess strong leadership skills and a diploma in Business Administration, with a minimum of 3-5 years experience in operations management. Benefits include EPF, SOCSO, and health insurance.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Possess 3-5 years of relevant experience in operations management, preferably retail/apparel.
• Demonstrate proficiency in operations management principles and practices.
• Exhibit strong team leadership and inventory control skills.

Responsibilities

• Oversee daily operations ensuring smooth workflow and service standards.
• Handle outlet maintenance and coordinate with vendors for repairs.
• Assist in operational training and enforce service standards.
• Execute marketing campaigns at the outlet level.
• Support manpower scheduling and monitor attendance.
• Prepare operational reports for management updates.
• Bridge communication between outlet teams and management.

Skills

Operations management

Team leadership

Inventory control

Customer service

Visual merchandising

Sales management

Microsoft Office Suite

Education

Diploma in Business Administration or related field

Job description

Cayland Momentum – Kuala Lumpur, Kuala Lumpur

Qualifications

• Possess a Diploma in Business Administration, Operations Management, or a related field.
• Have a minimum of 3-5 years of relevant experience in operations management, preferably within the retail or apparel industry.
• Demonstrate proficiency in operations management principles and practices, including process optimization and efficiency improvements.
• Exhibit strong team leadership skills, with the ability to motivate, train, and manage a team of staff effectively.
• Possess excellent inventory control skills, including stock management, loss prevention, and demand forecasting.
• Provide exceptional customer service, addressing customer inquiries and resolving complaints in a professional and timely manner.
• Demonstrate proficiency in visual merchandising techniques to enhance store aesthetics and drive sales.
• Exhibit strong sales management skills, including sales target setting, performance monitoring, and sales strategy implementation.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.

Responsibility

Daily Operations Support

• Assist in overseeing daily operations of all assigned outlets to ensure smooth workflow and service standards.
• Act as the first point of support for outlet-level operational issues.
• Follow up and resolve day-to-day operational challenges promptly.
• Ensure outlets comply with SOPs, food safety, hygiene, and company policies.

Maintenance & Facility Coordination

• Handle and follow up on outlet maintenance issues (equipment breakdown, repairs, renovation touch-ups, utilities issues, etc.).
• Coordinate with internal teams, vendors, landlords, or contractors for maintenance works.
• Track maintenance requests, timelines, and completion status.
• Ensure outlets are safe, functional, and operational at all times.

Outlet Training & Operational Coaching

• Assist operational training for new outlets or new staff.
• Support outlet managers and supervisors in enforcing SOPs and service standards.
• Conduct or assist with refresher training when required (operations flow, service standards, basic cost control).
• Identify training gaps and report to Operations Manager.

Marketing & Campaign Support

• Assist in executing marketing campaigns at outlet level (promotions, new menu launches, festive campaigns).
• Ensure marketing materials (posters, table talkers, POS materials) are properly displayed and implemented.
• Coordinate between marketing team and outlet teams for campaign rollout.
• Gather feedback from outlets on promotion effectiveness and operational impact.

Manpower Planning & Arrangement

• Assist in manpower scheduling, deployment, and rearrangement across outlets based on operational needs.
• Support outlet managers during manpower shortages, peak periods, or emergencies.
• Coordinate temporary manpower support between outlets when needed.
• Monitor attendance, leave planning, and staffing gaps and elevate issues early.

Performance Monitoring & Reporting

• Assist in monitoring outlet performance including sales trends, manpower efficiency, and operational discipline.
• Prepare basic operational reports and updates for management.
• Follow up on action items after meetings, and action inspections.

Communication & Coordination

• Act as a bridge between outlet teams and management.
• Ensure instructions, updates, and SOP changes are clearly communicated to outlets.
• Assist in handling operational complaints or escalations professionally.

Ad-Hoc Operational Duties

• Support new outlet opening preparation and setup (if applicable).
• Assist in inspections, and operational reviews.
• Perform any other operational tasks assigned by management to support business needs.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance