Operational Training Executive

Giga Maritime Group; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company is seeking an Operational Training Executive to design and deliver training programs for drivers and operational staff. The ideal candidate will have a Diploma in a relevant field, with 2-3 years of experience in training coordination and strong communication skills in both Bahasa Malaysia and English. The role includes monitoring performance metrics, maintaining accurate training records, and ensuring compliance with safety regulations.

Qualifications

• Minimum 2-3 years of experience in training coordination or related.
• Knowledge of Occupational Safety and Health regulations.
• Possession of Train the Trainer (TTT) certification is an advantage.

Responsibilities

• Design and deliver training programs for drivers.
• Monitor staff performance using KPIs.
• Maintain training records and prepare reports.

Skills

Training coordination

Communication skills

Presentation skills

Organizational skills

Team collaboration

Education

Diploma in Training & Development or related

Tools

MS Office applications

Job description

Overview

The Operational Training Executive is responsible for planning, delivering, and monitoring training programs for drivers and operational staff to ensure compliance with company standards, regulatory requirements, and operational excellence.

Responsibilities

1. Training and Facilitation

Design, develop, and deliver training programs, including workshops, classroom sessions, talks, and one-on-one coaching.

Conduct induction training for newly hired drivers and refresher training for existing staff.

Brief drivers on system updates (e.g., ProAct), process flow changes, customer requirements, and SOP, policies revisions.

Prepare Training Needs Analysis (TNA) before developing content or materials.

2. Program Development

Develop structured training frameworks and integrate them into operational SOPs and process flows.

Manage the complete training cycle: needs analysis, content creation, delivery, evaluation, and follow-up.

Collaborate with Operations, HR, Compliance teams to ensure training aligns with ISO standards, Safety and Health requirements, and customer-specific demands.

Support change management initiatives to embed compliance and service excellence in daily operations.

3. Performance & Mentoring

Monitor driver and operational staff performance using KPIs (e.g., accident rates, delivery timeliness, fuel efficiency, customer complaints).

Conduct assessments and operational observations to evaluate real-time compliance with SOPs and process flows.

Provide coaching and mentoring to build professionalism, customer service, and discipline.

Identify performance gaps and implement targeted training or corrective action plans.

4. Safety and Health & Compliance Integration

Ensure staff understand and comply with road transport regulations (JPJ, DOSH, APAD/SPAD), ISO requirements, customer specifications, and company SOPs.

Promote sustainable driving practices (fuel efficiency, idling management).

Support accident/incident investigations and recommend corrective and preventive training measures.

5. Administration & Reporting

Maintain accurate training records, certification logs, competency matrices, and audit documentation.

Prepare monthly reports on training activities, outcomes, gaps, and recommendations.

Ensure full compliance and readiness for internal and external audits (ISO, customer audits, or authority inspections).

Track training costs, optimize resources, and ensure cost-effective program delivery.

Evaluate training effectiveness through assessments, feedback, KPIs, and operational outcomes.

Continuously refine training programs to align with evolving customer requirements, process flows, SOP updates, and regulatory changes.

Benchmark against industry best practices and adopt innovative training methods to enhance operational standards.

Foster a culture of accountability, learning, and service excellence within the driver and operational workforce.

Requirements

Must possess at least a Diploma in Training & Development, Occupational Safety and Health (OSHA), Human Resource Management, or related field.

Minimum 2–3 years of working experience in training coordination, safety, or related functions (experience in logistics/manufacturing industry is an added advantage).

Knowledge of Occupational Safety and Health regulations, training methodologies, and adult learning principles.

Strong communication and presentation skills in both Bahasa Malaysia and English (written & verbal).

Proficient in MS Office applications (Word, PowerPoint, Excel) and comfortable with preparing training materials, reports, and flowcharts.

Good organizational skills with the ability to plan, coordinate, and execute training programs effectively.

Ability to work independently as well as collaboratively in a team.

Possession of Train the Trainer (TTT) certification or equivalent is an added advantage.

Able to handle or managing the trailer drivers.

Contractual employment for the 1st year and subjected to permanent conversion/renewable contract based on the performance for the subsequent years.