Operation & Tenant Experience Manager (Warehouse)

Ally Logistic Property; Klang City; On-site; MYR 80,000 - 120,000; Full time

Job summary

A logistics property development firm in Selangor seeks an experienced Operation & Tenant Experience Manager to oversee warehouse operations. Responsibilities include leading multi-functional teams, managing tenant relationships, and ensuring project compliance and quality. Candidates should have at least 10 years of experience in facility management, strong interpersonal and project management skills, and proficiency in English, Malay, and Mandarin. This position offers opportunities for cross-functional collaboration and operational excellence.

Qualifications

• 10+ years of experience in facility or property management, with 5+ years in a supervisory or managerial capacity.
• Experience managing multi-functional teams in a warehouse or logistics environment.
• Proficiency in project management and familiarity with automation equipment.

Responsibilities

• Supervise and lead Facility Management, Maintenance, Café Operation, and Tenant Account Management teams.
• Oversee tenant onboarding processes and ensure service quality.
• Coordinate with teams and vendors for warehouse enhancements and renovations.

Skills

Interpersonal skills

Communication skills

Project management

Team leadership

Negotiation skills

Education

Bachelor’s degree in Construction Management, Facility Management, Engineering, or related field

Tools

Microsoft Office applications (MS 365, Teams, Outlook)

Project management software

Job description

Overview

Operation & Tenant Experience Manager (Warehouse) – Ally Logistic Property, Bukit Raja, Selangor. ALP, an innovative firm specializing in logistics property development, is seeking an experienced leader to ensure efficient operations, tenant satisfaction, and seamless collaboration across the value chain and departments related to Smart Logistics Warehouse management.

The Senior Manager of the Client Service Team will lead a team of 10-15 professionals across multiple functions, including Property and Facility Management, Automation Maintenance, Café Employees, Tenant Management and Administrative personnel. The position involves direct oversight of tenant onboarding, continuous client relationship management, and the facilitation of renovation and maintenance tasks. Strong technical knowledge and cross-functional coordination with internal stakeholders, including project management, design & construction, sales, and services department (finance & accounting) teams is essential to support smooth operations and address tenant needs effectively.

This position offers the opportunity to work in a dynamic environment, managing multiple stakeholders and ensuring seamless operations to support the company’s growth and tenant needs.

What You Will Do…

Supervise and lead 3-4 functional teams: Facility Management, Maintenance (Automation), Café Operation, and Tenant Account Management.

Develop team goals, assign tasks, and foster a collaborative, client-focused team culture.

Oversee tenant onboarding processes, ensure client service quality, and manage renovation projects to enhance tenant experiences.

Lead internal teams and external vendors with diverse multidisciplinary expertise to achieve operational goals

Ability to convert company’s vision to executable operation goals and action.

Act as the primary contact for tenants, addressing inquiries, and managing ongoing relationships to foster tenant satisfaction.

Lead the onboarding process for new tenants, ensuring smooth integration into warehouse facilities.

Manage communication and provide timely updates on maintenance or operational activities, ensuring transparency and minimizing disruptions for tenants and stakeholders.

Operational Management

Oversee the maintenance and operation of automation equipment within warehouse facilities, ensuring minimal disruption to tenants.

Supervise facility management, focusing on efficiency and compliance of the warehouse operations.

Manage the café employee to align with company and tenant requirements.

Project Management

Coordinate with cross-functional teams and vendors for warehouse enhancements, tenant renovations, and resource management, ensuring timely completion and compliance.

Oversee budget planning, cost tracking, and procurement to ensure projects align with company standards and timelines.

Resource and procurement management as one of the essential function to the overall project management

Qualifications

• A Bachelor’s degree in Construction Management, Facility Management, Engineering, or related field. Advanced degree preferred.
• At least 10+ years of experience in facility or property management, Project Management, Client service, or related fields, with 5+ years in a supervisory or managerial capacity.
• Demonstrated experience managing multi-functional teams, ideally within a warehouse, logistics, or similar environment.
• Strong interpersonal and communication skills to effectively engage with tenants and cross-functional teams.
• Proficiency in project management, especially for renovation or maintenance projects. Familiarity with automation equipment and maintenance processes is a plus.
• Proficient in computer skills, including standard Microsoft Office applications (MS 365, Teams, Outlook, etc.); familiarity with project management software is a plus.
• Fluent in English, Malay, and Mandarin, with strong communication and negotiation skills.