Operation Support Assistant

5G-Starlink Pte.; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology firm is seeking an Operation Support Assistant in Malacca City, Malaysia. The role involves ensuring adherence to policies, managing case distribution, and maintaining quality customer service. The ideal candidate will possess a strong customer-centric attitude, proficiency in Microsoft Office, and excellent analytical skills. If you thrive in a fast-paced environment and are proactive, apply to join this dynamic team.

Qualifications

• Customer-centric and proactive attitude.
• Strong working experience with Microsoft Office.
• Excellent analytical and research skills.

Responsibilities

• Ensure compliance with company policies and procedures.
• Manage case and email distribution effectively.
• Develop relationships with business partners.

Skills

Customer-centric attitude

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Strong data entry skills

Good English communication skills

Job description

About the job Operation Support Assistant

Job Description

• Ensure strict adherence to our terms & conditions, policies & procedures in relation to updating information in our system

Ensures consistent quality of service for our customers/merchant and stakeholders through efficiency and quality standards while remaining compliant Perform various other duties as assigned such as obtain approval, prepare monthly comprehensive reports and others

Capacity Managements for multiple processes which involve case & email distribution, manual or bulk case upload in system on daily basis Attend team meetings and updates as required, maintaining prepared business schedules, plans and activities

• Developing and leveraging close relationships with business partners to enable successful delivery on operational goals
• Meet minimum requirement of KPIs assigned by the business
• Process requests in an accurate and timely manner, meeting agreed turn-around deadlines
• Identifies areas of enhancement/improvement with the operating procedures and workflow
• Managing inventory for stakeholders

Minimum Qualifications

• A customer centric, can-do attitude and proactive to serve our customers and stakeholders
• Strong working experience with Microsoft Word, Excel, and PowerPoint
• Excellent technical, analytical, research skills and attention to details
• Good English verbal & written communication skills is required
• Strong data entry skills, efficient in speed of entry with high accuracy
• Ability to work under pressure and agile towards change