Operation Senior Executive

SF International; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

A logistics company in Subang Jaya is looking for a training coordinator to develop and update training materials for parcel handling and customer interaction. Responsibilities include leading onboarding sessions, conducting audits to ensure compliance with company protocols, coaching delivery partners, and gathering feedback to improve operations. The ideal candidate will have 1-3 years of logistics experience and strong communication skills.

Qualifications

• 1–3 years of experience in logistics or warehouse operations, focusing on training teams.
• Ability to explain logistics jargon in simple terms.
• Meticulous in process documentation for compliance.
• Strong communication skills for conducting workshops and coaching.

Responsibilities

• Create and update manuals for parcel handling and customer interaction.
• Lead onboarding sessions for new delivery partners.
• Conduct regular field audits to ensure SOP compliance.
• Identify and coach bottom-performing riders.
• Develop SOPs for exceptional scenarios like damaged goods.
• Gather frontline feedback for process improvement.
• Oversee daily dispatch operations.

Skills

Logistics training

Process compliance management

Conflict resolution

Public speaking

Job description

SOP Development: Create and update step-by-step manuals for parcel handling, rider grooming, customer interaction, and cash-on-delivery (COD) reconciliation.

Training & Induction: Lead onboarding sessions for new delivery partners, ensuring they are fully certified in company protocols before their first shift.

Compliance Auditing: Conduct regular "field audits" and hub inspections to ensure SOPs are being followed (e.g., proper use of safety gear, correct scanning procedures).

Performance Coaching: Identify bottom-performing riders through data and provide "refresher training" to improve their delivery success rates.

Exception Management: Develop and train staff on SOPs for "What If" scenarios—such as damaged goods, customer disputes, or failed delivery attempts.

Feedback Loop: Gather feedback from the frontline to simplify complex procedures, making them easier for riders to follow without sacrificing quality.

Operations Management: Oversee daily dispatch operations and ensure all parcels are assigned to drivers/riders for timely delivery.

Key Responsibilities

• SOP Development: Create and update step-by-step manuals for parcel handling, rider grooming, customer interaction, and cash-on-delivery (COD) reconciliation.
• Training & Induction: Lead onboarding sessions for new delivery partners, ensuring they are fully certified in company protocols before their first shift.
• Compliance Auditing: Conduct regular "field audits" and hub inspections to ensure SOPs are being followed (e.g., proper use of safety gear, correct scanning procedures).
• Performance Coaching: Identify bottom-performing riders through data and provide "refresher training" to improve their delivery success rates.
• Exception Management: Develop and train staff on SOPs for "What If" scenarios—such as damaged goods, customer disputes, or failed delivery attempts.
• Feedback Loop: Gather feedback from the frontline to simplify complex procedures, making them easier for riders to follow without sacrificing quality.
• Operations Management: Oversee daily dispatch operations and ensure all parcels are assigned to drivers/riders for timely delivery.

Required Skills & Qualifications

• Experience: 1–3 years in logistics or warehouse operations, with a proven track record of training teams or managing process compliance.
• Instructional Skill: Ability to break down complex logistics jargon into simple, actionable steps for a diverse workforce.
• Attention to Detail: Meticulous in documenting processes and identifying "leaks" in the operational chain.
• Communication: Strong public speaking and interpersonal skills to lead workshops and handle one-on-one coaching.
• Conflict Resolution: Ability to enforce rules and discipline while maintaining a positive relationship with the delivery fleet.