Operation Manager (IT Service)(English, Mandarin & Cantonese Language Support)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services company in Kuala Lumpur seeks a dedicated professional to oversee daily operations of the team ensuring infrastructure and applications run smoothly. Responsibilities include developing policies for IT operations, managing vendors, and leading a specialized IT team. The ideal candidate will have 5-7 years in IT Service Operations Management and strong communication skills in Cantonese, English, and Mandarin. An attractive salary is offered for this full-time position.

Benefits

Attractive salary

Qualifications

• 5-7 years of experience in IT Service Operations Management.
• Technical proficiency in IT infrastructure and systems management.
• Cantonese speaking is a must.

Responsibilities

• Oversee daily operations of the SMC team.
• Develop policies to improve IT operations and productivity.
• Manage technology vendors and service providers.

Skills

Leadership skills

Excellent communication skills

Problem-solving skills

Proactive attitude

Time management skills

Education

Diploma or Degree in Computer Engineering or Information Technology

Tools

ITSM tools (BMC Helix)

Job description

Job Description

• Overseeing the daily operations of the SMC team and ensuring that infrastructure, systems, networks and applications are running smoothly.
• Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity for SMC.
• Managing technology vendors and service providers to ensure that the organization's technology needs are met.
• Leading a team of IT professionals and providing guidance and support to ensure that they are meeting SLA and objectives.
• Maintaining a strong understanding of the organization's business needs and working closely with client to ensure that IT is aligned with those needs.
• Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.
• Keeping up to date with the latest industry trends and developments in IT operations management.
• Assess areas of improvement in SMC on people, process and tool.
• Provide support and guidance to internal team as well as external (client).
• Excellent communications skill in Cantonese, English, Mandarin.
• Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role.
• Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role.
• Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus.
• Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
• Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders.
• Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service.
• Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones.
• Ensure SMC comply to the audit, ISO and general compliance and assurance activities.

Desired Certifications

• ITIL foundation v4
• ITIL specialist v4 certification

Skill Requirements

• Diploma or Degree holder in Computer Engineering or Information Technology or related disciplines.
• 5-7 years of experience in IT Service Operations Management.
• Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be added advantage.
• Technical proficiency and knowledge of IT infrastructure, networks, applications and systems to effectively manage and troubleshoot issues.
• Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
• Strong leadership skills to effectively manage a team of IT professionals and drive performance.
• Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service or support.
• Driven and able to multi-task, strong time management skills and strong team player.
• Required Language(s): English, Cantonese, Mandarin.
• Cantonese speaking is a must.
• Attractive salary.

Experience Required

• Mid-Senior Level

Location

• Kuala Lumpur, WP, Malaysia.

Employment Type

• Full Time.