Operation Manager - Manufacturing and Warehouse
The Operations Manager is the key leader responsible for directing and driving all day-to-day operational activities across warehouse, production, planning, quality, logistics, and facility operations. This role is critical in ensuring the organization operates with maximum efficiency, safety, and cost-effectiveness while supporting aggressive, long-term growth targets. The ideal candidate will bring deep operational leadership experience in large-scale manufacturing and warehousing environments, with a proven ability to manage 80–100 employees and oversee operations for a business generating over RM200 million in revenue.
Key Responsibilities
1. Operations Leadership & Management
- Provide authoritative leadership over end-to-end operations including warehouse, production, planning, and logistics.
- Lead, inspire, and develop a diverse workforce of 80–100 employees, including supervisors, technicians, warehouse staff, and production operators.
- Define, implement, and enforce high-performance KPIs to achieve excellence in productivity, quality, safety, and on-time delivery.
- Drive a culture of accountability, operational discipline, and continuous performance improvement.
2. Manufacturing & Warehouse Excellence
- Ensure optimal production throughput, efficient workflow, and maximum resource utilization.
- Champion Lean Manufacturing initiatives including Kaizen, 5S, one-piece flow, and other structured continuous improvement programs.
- Oversee inbound/outbound logistics, material planning, warehouse layout, storage systems, inventory accuracy, and stock compliance.
- Collaborate closely with Procurement, Sales, Engineering, and other stakeholders to ensure seamless operational alignment.
3. Budget, Cost & Performance Management
- Lead and control all operational expenditures (OPEX), ensuring cost-efficiency and productivity enhancements aligned with company targets.
- Support the development of the Annual Operating Plan (AOP) and monthly forecasts covering manufacturing, manpower, and warehouse operations.
- Manage full operational performance for a business unit generating RM200 million+ in annual revenue.
4. Quality, Safety & Compliance
- Enforce strict compliance with all safety regulations, including OSHA, fire safety, and internal governance standards.
- Collaborate with QA/QC teams to uphold product quality, reduce defects, and enhance customer satisfaction.
- Conduct risk assessments and lead robust Corrective and Preventive Actions (CAPA) to mitigate operational risks.
5. Cross-Functional Collaboration
- Partner strategically with Sales, Customer Service, Engineering, Costing and Supply Chain to ensure superior delivery performance and customer satisfaction.
- Lead weekly operations meetings, performance reviews, and provide timely, data-driven operational reports to the Country Director / VP Operations.
6. Projects & Factory Improvement
- Lead site-wide improvement initiatives including capacity expansion, plant layout redesign, equipment installation, and process optimization.
- Drive operational digitalization through barcode systems, ERP enhancements, data dashboards, and automation opportunities.
- Support New Product Introduction (NPI) and ensure seamless transition into mass production readiness.
Required Qualifications & Experience
Experience
- Minimum 6–8 years of robust operational management experience in manufacturing and warehouse environments.
- Demonstrated ability to lead and manage 80–100 employees across multi-functional teams.
- Proven success managing operations for a business valued at RM200 million or more.
- Strong working knowledge of lean manufacturing, production planning, and integrated supply chain management.
Education
- Bachelor’s Degree in Operations Management, Engineering, Manufacturing, Supply Chain, or related fields.
- Exceptional leadership, team development, and stakeholder management capabilities.
- Strong understanding of ERP systems, operational analytics, and performance metrics.
- Excellent problem-solving, critical thinking, and decision-making skills—especially under pressure.
- Strong communication in English, Malay, and Mandarin (advantage).
- High integrity, disciplined work ethic, and a results-driven mindset.
Additional Requirements
- Hands-on leadership style with strong presence on the shop floor.
- Comfortable working in a fast-paced, high-pressure manufacturing environment with demanding deadlines.
- Experience in industrial equipment, metal fabrication, assembly, or similar manufacturing industries is a significant advantage.