Operation Manager

Cezars Kitchen; Malacca City; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading food service company in Malaysia is seeking an experienced Operations Manager to manage multiple outlets across Melaka and Johor. This role involves driving operational excellence, maintaining food quality, leading teams, and achieving performance targets. Candidates should have at least 5 years of experience in food service operations, and possess strong leadership and analytical skills. Proficient language skills in Bahasa Malaysia and English are required. The position offers opportunities for career advancement and a challenging role in a structured organization.

Benefits

Employment with a reputable multinational organisation

Career advancement opportunities locally and overseas

Duty meals provided

Structured training and development programmes

Medical claims in accordance with company policy

Claimable work-related travel expenses

Qualifications

• Minimum of 5 years' experience in a supervisory or managerial role within food service operations.
• Experience in school kitchens, catering, restaurants, or fast-food operations.
• Proficient in Bahasa Malaysia and English (spoken and written).

Responsibilities

• Ensure consistent operational standards and food quality across assigned outlets.
• Lead, coach, and support Kitchen Managers and outlet teams.
• Drive sales growth and operational efficiency within the assigned region.

Skills

Leadership skills

Decision-making skills

Analytical skills

Customer focus

Independence

Education

Typhoid and Food Handling Certification

5+ years' experience in food service operations

Tools

Computer literacy (ordering, purchasing, reporting)

Job description

Job Overview

Cezars Kitchen Sdn Bhd is seeking an experienced Operations Manager to oversee and manage multiple food service operations across Melaka and Johor. This role is responsible for driving operational excellence, ensuring consistent food quality, leading outlet teams, and achieving financial and service performance targets.

The successful candidate will work closely with Head Office and outlet management teams to ensure compliance with company standards, policies, and operational objectives.

Why Join Cezars Kitchen

• Employment with a reputable multinational organisation
• Career advancement opportunities locally and overseas
• Duty meals provided
• Structured training and development programmes
• Medical claims in accordance with company policy
• Claimable work-related travel expenses

Role Scope & Travel

• Responsible for multiple outlets across Melaka and Johor
• Frequent site visits required (approximately 80% of working time)
• Approved work-related travel expenses (mileage, tolls, accommodation when applicable) are reimbursable in accordance with company policy

Key Responsibilities

Operational Management

• Ensure consistent operational standards, food quality, and service excellence across all assigned outlets
• Conduct monthly kitchen and operational inspections and submit reports to Head Office within 24 hours
• Provide hands‑on operational support, including kitchen and service operations when required
• Ensure compliance with company SOPs, food safety standards, and regulatory requirements

Leadership & People Management

• Lead, coach, and support Kitchen Managers, Café Managers, and outlet teams
• Oversee recruitment, onboarding, training, and staff development
• Conduct annual performance reviews and provide regular performance feedback
• Approve staff scheduling, timecards, and leave requests to ensure optimal labour coverage

Financial & Business Performance

• Drive sales growth and operational efficiency within the assigned region
• Manage labour cost targets (25–30%) and cost of goods sold (COGS) performance
• Review and approve monthly supplier payment lists
• Conduct monthly P&L review meetings with outlet management teams
• Ensure achievement of controllable profit targets

Customer & Stakeholder Management

• Maintain strong relationships with clients, school representatives, and internal stakeholders
• Represent Cezars Kitchen as a professional brand ambassador
• Ensure high standards of customer service across all outlets
• Support catering operations, including special events, evening, and weekend functions when required

Planning, Reporting & Communication

• Plan and coordinate site visit schedules at least one week in advance
• Prepare and submit operational, financial, and performance reports
• Communicate effectively with Head Office, outlet teams, clients, and vendors
• Provide recommendations to improve operational performance and efficiency

Requirements

• Minimum 5 years’ experience in a supervisory or managerial role within food service operations
• Experience in school kitchens, catering, restaurants, or fast‑food operations
• Strong leadership, decision‑making, and analytical skills
• Customer‑focused with a professional and results‑driven approach
• Able to work independently with minimal supervision
• Proficient in Bahasa Malaysia and English (spoken and written)
• Computer literate (ordering, purchasing, reporting, and basic financial tracking)
• Typhoid and Food Handling Certification (required)
• Willing and able to travel regularly between Melaka and Johor

Career Opportunity

This role offers a challenging and rewarding career path for an experienced operations professional who is seeking regional responsibility and long‑term growth within a structured organisation.