Operation Executive

Asia Food City Management Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food service company in Kuala Lumpur is seeking a proactive Operations Support Executive to assist with merchant onboarding, menu management, and daily operational needs across food court branches. The ideal candidate is detail-oriented, possesses strong communication skills in Mandarin, Bahasa, and English, and is self-motivated. This role offers a collaborative work environment with benefits such as annual and medical leave, and is conveniently located near public transport.

Benefits

Annual Leave

Medical Leave

Positive & creative work environment

Supportive and collaborative work environment

Near to Public Transport

Qualifications

• Prior experience in administrative or operational support roles.
• Good communication and coordination skills.
• Able to manage multiple tasks efficiently.
• Prefer candidates of Mandarin background due to communication needs.

Responsibilities

• Guide new merchants through onboarding and assist with menu setup.
• Manage operational needs across food court branches.
• Maintain operation records and assist with HR-related tasks.
• Coordinate with HQ and outlets to ensure efficiency.

Skills

Communication skills

Coordination skills

Problem-solving

Detail-oriented

Self-motivated

Multilingual (Mandarin, Bahasa, English)

Tools

Microsoft Office

Basic IT systems/software

Job description

Asia Food City Management Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Requirements

• Prior experience in administrative or operation support roles.
• Decent knowledge of Microsoft Office tools and basic IT systems/software.
• Good communication and coordination skills; able to work with multiple teams.
• Detail-oriented, responsible, and able to manage multiple tasks efficiently.
• Self-motivated with a proactive attitude towards problem-solving.
• Able to communicate in Mandarin, Bahasa and English (Cantonese is an added advantage).
• Prefer candidates of Mandarin background due to communication needs with merchants.

Responsibilities

Merchant & Menu Support

• Guide new merchants through the onboarding process and assist with menu setup.
• Review and update menu content to ensure accuracy, consistency, and visual appeal.
• Manage backend configurations to optimize order workflow and system performance.
• Handle menu update requests promptly and accurately.

Outlet Operations Coordination

• Support daily operational needs across food court branches (manpower, supplies, and maintenance).
• Monitor and ensure outlet hygiene and cleanliness standards are consistently met.
• Follow up on outlet performance reports and ensure SOP compliance.
• Assist in the setup and coordination for new outlet openings.
• Support urgent operational matters and provide on-site assistance as needed.

Administration & Documentation

• Maintain operation records, reports, and filing (tenant data, permits, inventories).
• Handle and monitor purchase requests, quotations, and supplier coordination.
• Support basic HR-related tasks such as attendance and document submission from outlets.

Communication & Collaboration

• Serve as a bridge between HQ and outlets to ensure clear communication and issue resolution.
• Coordinate with design, tech, and support teams to enhance overall operation efficiency.
• Follow up on action items for the operations team.

Benefits

• Annual Leave
• Medical Leave
• Statutory deductions (EPF, SOCSO&PCB)
• Positive & creative work environment
• Supportive and collaborative work environment
• Near to Public Transport