Onsite & Remote IT Support Engineer (AV)

NTT DATA, Inc.; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading technology services provider in Kuala Lumpur is looking for a Deskside Support Engineer. In this role, you will provide both in-person and remote technical support to users, manage IT requests, troubleshoot various technical issues, and ensure high-quality service delivery. Candidates should have strong communication skills and a background in IT support. This position offers a dynamic environment with opportunities for professional growth.

Qualifications

• 3+ years of experience in IT support or related field.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical problems efficiently.

Responsibilities

• Provide in-person and remote IT support tasks.
• Troubleshoot and resolve technical issues for users.
• Manage and resolve support tickets within SLA.
• Oversee inventory and asset management.

Skills

Technical Support

Customer Service

Networking

Windows Operating System

Mac Operating System

Office 365

AV Equipment Setup

Job description

A leading technology services provider in Kuala Lumpur is looking for a Deskside Support Engineer. In this role, you will provide both in-person and remote technical support to users, manage IT requests, troubleshoot various technical issues, and ensure high-quality service delivery. Candidates should have strong communication skills and a background in IT support. This position offers a dynamic environment with opportunities for professional growth.