Online Sales Consultant

LidyaKL; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A dynamic retail company in Malaysia, Selangor, is seeking a Customer Service Representative to engage with customers via WhatsApp. The role focuses on guiding customers through the purchasing process, maintaining accurate records of interactions, and achieving sales targets. Applicants should have a sales-oriented mindset and proficiency in WhatsApp Business features. This is an excellent opportunity for individuals with online sales or customer service experience to contribute to a growth-focused team.

Qualifications

• Previous experience in online sales, customer service, or a similar role is preferred.
• Ability to handle objections and close deals.
• High level of reliability, professionalism, and attention to detail.

Responsibilities

• Communicate with customers via WhatsApp professionally.
• Respond to inquiries and guide customers through purchases.
• Maintain accurate records of customer interactions.

Skills

Strong written communication skills

Sales-oriented mindset

Proficiency in WhatsApp Business

Ability to multitask

Job description

Communicate with customers via WhatsApp in a professional, timely, and courteous manner.

Respond to inquiries, provide detailed product information, and guide customers through the purchasing process.

Recommend products based on customer needs and preferences to support sales conversion.

Maintain accurate records of customer interactions, orders, and follow-ups within the system.

Coordinate with inventory, logistics, and customer service teams to ensure smooth order processing and delivery.

Achieve weekly and monthly sales targets while maintaining high levels of customer satisfaction.

Manage WhatsApp broadcast lists, catalogs, and automated messaging tools as required.

Address customer concerns and resolve issues promptly to ensure a positive customer experience.

Stay updated on product offerings, promotions, and company policies to provide accurate information.

Uphold brand standards in all communications and interactions.

Job Requirements

Previous experience in online sales, customer service, or a similar role is preferred.

Strong written communication skills and the ability to convey information clearly and professionally.

Sales-oriented mindset with the ability to handle objections and close deals.

Proficiency in using WhatsApp Business features, including catalogs and message templates.

Ability to multitask, manage multiple conversations, and work in a fast-paced digital environment.

High level of reliability, professionalism, and attention to detail.