Online Customer Success Specialist

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, assisting them with their inquiries via phone and email. Your responsibilities will include managing customer concerns, processing orders, and safeguarding sensitive information. With a strong focus on customer service excellence, you will contribute to maintaining the brand's reputation and loyalty. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you!

Qualifications

• Minimum 6 months experience in customer support or fresh graduates welcome.
• B2 level English proficiency required for effective communication.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a positive and professional attitude in all customer interactions.

Skills

Customer Service orientation

Active Listening Skills

Problem-solving

Emotional intelligence

Critical thinking

Education

Bachelor’s Degree or Diploma in any discipline

Degrees in English, Mass Communication, or related fields

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, assisting them with their inquiries via phone and email. Your responsibilities will include managing customer concerns, processing orders, and safeguarding sensitive information. With a strong focus on customer service excellence, you will contribute to maintaining the brand's reputation and loyalty. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you!