Online Customer Experience Lead

Maxis; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks an Online Business Consultant to enhance digital customer engagement through innovative online solutions. The role requires leading a dynamic team to deliver superior customer experiences in a digital environment. Candidates must demonstrate strong capabilities in digital platforms and customer-oriented engagement strategies. Join us to be part of a culture that values performance and embraces technology to create impactful customer journeys.

Qualifications

• Ability to create a dynamic team environment.
• Experience in digital customer engagement.
• Strong customer-oriented mindset.

Responsibilities

• Ensure high standards in customer engagement.
• Lead team to deliver differentiated customer experience.
• Develop the team for expert-level solutioning.
• Drive a new digital experiential journey.
• Inculcate constant learning in digital technologies.
• Capture opportunities through a digitalized customer experience.

Job description

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Maxis’ Online Business Consultant is responsible to perform sales and customer engagement activities through various digital platforms regularly. Be a Maxis ambassador to excite experience-seeking customers through an innovative online journey.

What are you accountable for?

• Ensure consistent high standards in terms of creating a dynamic team environment, cultivating the culture of discovery by leading a constant learning and sharing culture through active collaboration with customers / external partners.
• Lead the team to deliver well-differentiated customer experience in a Maxis Online Store primarily by demonstrating digital lifestyle solutions through online live streams, live social videos, live unboxing and being a preferred partner to the customers.
• Develop the team for Expert‑level solutioning through personalised conversations with customers with a purpose to enrich customer’s lifestyle by delivering a seamless digital customer experience.
• Driving a new Digital Experiential journey by demonstrating relevant solutions to create excitement for customers at every engagement opportunity leveraging both ‘digital’ and ‘virtual’ capabilities and customer insights.
• Inculcate constant learning and exposure to digital platforms and advanced social media technologies to adapt to the world beyond conventional communications.
• Be an ambassador of Maxis with a customer-oriented mind‑set to capture opportunities and deploy solutions through an unmatched digitalised customer experience.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.