One Stop Centre Operations Lead

UEM Sunrise Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property development company in Kuala Lumpur is seeking an Executive for the One Stop Centre. You will coordinate daily operations to ensure a seamless handover experience and manage customer complaints effectively. The ideal candidate has a Bachelor's degree in a relevant field and at least one year of experience in property management or customer service. Strong problem-solving and communication skills are essential for this role.

Qualifications

• 1+ year of experience in Property Management or Customer Servicing.
• Must possess a degree in Architecture, Engineering, Business, Marketing, or Property Management.
• Strong communication skills required.

Responsibilities

• Coordinate readiness of the One Stop Centre and ensure operations run smoothly.
• Oversee customer case management and ensure timely resolution of complaints.
• Maintain service excellence in accordance with SLA.

Skills

Customer focus and centricity

People management

Problem solving

Process improvement

Education

Bachelor's Degree or Professional Degree in relevant fields

Job description

A leading property development company in Kuala Lumpur is seeking an Executive for the One Stop Centre. You will coordinate daily operations to ensure a seamless handover experience and manage customer complaints effectively. The ideal candidate has a Bachelor's degree in a relevant field and at least one year of experience in property management or customer service. Strong problem-solving and communication skills are essential for this role.