Officer, Social Media Surveillance Senior Analyst (Wealth Management) - English & Chinese Mandatory

Citi; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global financial institution in Kuala Lumpur seeks a Senior Analyst for Social Media Surveillance. This role focuses on reviewing alerts, documenting findings, and improving compliance processes in Wealth Management. Candidates should have 3-5 years of surveillance experience, strong knowledge of social media, and must be proficient in both English and Chinese. A bachelor's degree is required. Join a dynamic team at Citi, where you can grow your career and make an impact.

Qualifications

• 3-5 years of experience in surveillance reviews for Wealth Management.
• Strong knowledge of industry standards and practices.
• Ability to work unsupervised and adjust priorities quickly.
• Proficient in English and Chinese.

Responsibilities

• Review and disposition surveillance alerts for social media.
• Document exception findings and prepare management reports.
• Seek process improvements and address compliance gaps.
• Provide guidance and training to new team members.

Skills

Surveillance reviews expertise

Knowledge of social media platforms

Clear communication skills

Detail-oriented

Problem-solving skills

Time management skills

Education

Bachelor’s degree or equivalent

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, Social Media Surveillance Senior Analyst (Internal Job Title: Client Service Intmd Analyst - C11) based in Malaysia.

In this role, you’re expected to:

• Review and disposition of surveillance alert for social media generated as per the surveillance and Wealth Social Media procedures.
• Document exception findings, tracking of corrective actions, follow up and remediation.
• Prepare trend analysis and surveillance reports for management reporting.
• Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process / compliance gaps.
• Interpret data and results based on the analysis of information and application of professional judgement.
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow / process.
• Provide guidance and training to new hire and junior team members as needed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum 3 to 5 years of experience in performing surveillance reviews for Wealth Management or in Compliance/Controls related role within financial institution experience required.
• Preferred: Excellent domain knowledge in Wealth Management
• Preferred: Strong knowledge around social media platforms
• High level knowledge of related to industry standards and practices.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Good English & Chinese language skills required.
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career,apply for this role at Citi today

https://jobs.citi.com/dei

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.