Officer & Land Transport

DB Schenker; Iskandar Puteri; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global logistics company in Iskandar Puteri is looking for a Logistics Coordinator to oversee scheduling, customer inquiries, and documentation processes. The ideal candidate should have a degree or diploma in Logistics or Business Administration and 1-3 years of relevant experience. This role requires strong multitasking abilities and proficiency in MS Office. Being a part of a cooperative environment, the candidate will enhance service efficiency and customer satisfaction.

Qualifications

• 1-3 years of experience in customer service, logistics, or transport operations.
• Proficiency in MS Office and logistics management software is necessary.
• Ability to work under pressure in a fast-paced logistics environment.

Responsibilities

• Coordinate with warehouse and transport teams for scheduling and dispatch.
• Act as the first point of contact for customer inquiries.
• Maintain accurate records of customer interactions and service issues.

Skills

Customer-oriented approach

Multitasking

Knowledge of transportation regulations

Education

Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, Business Administration

Tools

MS Office (Excel, Word, Outlook)

Logistics management software

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Logistics or Warehouse Coordination

• Work closely with warehouse and transport teams to ensure smooth scheduling and dispatch of deliveries.
• Coordinate with drivers and dispatchers to track shipments and provide real-time updates to customers.
• Assist in route planning and vehicle assignment to optimize delivery schedules.
• Ensure accurate documentation related to shipments, including invoices, delivery notes, and transport records.

Customer Service & Coordination

• Act as the first point of contact for customer inquiries related to shipments, deliveries, and service issues.
• Provide timely updates to customers regarding shipment status, delays, and expected delivery times.
• Address customer complaints, investigate issues, and coordinate with relevant departments for resolution.
• Maintain strong relationships with all stakeholders by ensuring excellent service and prompt responses.
• Ensure proactive communication with customers about service disruptions or schedule changes.
• Identify common customer concerns and suggest improvements to enhance service efficiency.

Documentation & Reporting

• Maintain accurate records of customer interactions, service issues, and resolution timelines.
• Assist in preparing daily, weekly, and monthly reports on service levels and customer satisfaction.
• Ensure compliance with company policies and procedures in all documentation processes.
• Support the supervisor in data entry, invoice verification, and report generation.
• Monitor customer feedback and assist in implementing strategies for better service delivery.
• Ensure all activities comply with internal policies and industry regulations.

Qualifications

• Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field
• 1–3 years of experience in customer service, logistics, or transport operations
• Knowledge of transportation regulations and safety compliance
• Proficiency in MS Office (Excel, Word, Outlook) and logistics management software
• Ability to multitask and handle customer inquiries efficiently with a customer-oriented approach
• Ability to work under pressure in a fast-paced logistics environment