Night-Shift Telco Prepaid Care Specialist

FastJobs; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading employment service in Kuala Lumpur is seeking a Telco Customer Care Executive for their night shift team. The role involves handling inbound inquiries about prepaid services, troubleshooting customer issues, and ensuring high-quality service delivery. Candidates must have a minimum SPM qualification and strong communication skills in both English and Bahasa Malaysia. The position offers an attractive night shift allowance and opportunities for career development in a supportive environment.

Benefits

Night shift allowance

Monthly performance incentives

Training and career development opportunities

Supportive work environment

Qualifications

• Strong communication skills in English and Bahasa Malaysia.
• Customer service or call centre experience preferred.
• Basic computer literacy required.

Responsibilities

• Handle inbound customer inquiries related to prepaid plans and promotions.
• Provide accurate information and resolve customer issues promptly.
• Troubleshoot SIM, network, and balance-related concerns.

Skills

Customer service skills

Communication skills in English

Communication skills in Bahasa Malaysia

Multitasking ability

Education

Minimum SPM qualification

Job description

A leading employment service in Kuala Lumpur is seeking a Telco Customer Care Executive for their night shift team. The role involves handling inbound inquiries about prepaid services, troubleshooting customer issues, and ensuring high-quality service delivery. Candidates must have a minimum SPM qualification and strong communication skills in both English and Bahasa Malaysia. The position offers an attractive night shift allowance and opportunities for career development in a supportive environment.