Network Specialist

Great Eastern; Cyberjaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading insurance provider in Malaysia is seeking a Network Specialist to manage and maintain network infrastructure. This role involves overseeing network devices, ensuring system uptime, and collaborating with various teams to deliver robust IT solutions. The ideal candidate should have a Bachelor’s degree in IT and at least 5 years of experience in network solutions, with strong troubleshooting skills and an ability to work in a team-oriented environment.

Qualifications

• At least 5 years of relevant experience in network solutions or IT systems.
• Experience working with multiple infrastructure and project teams.
• Strong understanding of networking, firewalls, and load balancers.

Responsibilities

• Manage and maintain network devices and infrastructure.
• Provide technical assistance across all network devices.
• Ensure 100% system uptime and availability.

Skills

Network troubleshooting

Project management

TCP/IP routing and switching

IT Security devices

Monitoring and alerting solutions

Team collaboration

Education

Bachelor’s degree in Computer Science / IT

Tools

Network monitoring tools

Load balancers

Firewall devices

Job description

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long‑lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as Network Specialist. In this role, you will be responsible to manage the network technical resources (this may include networking devices, firewalls, link load balancers, network monitoring, load balancers/ traffic managers, network inventory, configuration settings and files), and be responsible to provide network infrastructure solutions, delivery and support for the group. You will be required to manage the day‑to‑day activities of the equipment. You will also work closely with GEL partners, vendors and service providers to manage the overall IT network operations including infrastructure operations and the underlying technologies.

The Role

• Manage, add, maintain and decommission network devices when required
• Monitor the health of network devices
• Provide technical assistance, support and remediation across all the network devices
• Manage and backup configuration files and settings
• Analysis of infrastructure and capacity planning for future projects/growth
• Apply patches, firmware upgrades and bug fixes necessary to maintain the safe and reliable operations of the network infrastructure and devices
• Facilitate meetings with various technical teams as well as third party vendors
• Plan and lead network performance, stress and other testing on the network infrastructure landscape
• Work with the infrastructure teams to ensure 100% system uptime and availability
• Manage and execute system/ application installation, patching, rollouts, releases and upgrades
• Troubleshoot and resolve network infrastructure related issues
• Maintain inventory list and network devices, network topology documentation
• Manage and maintain the enterprise monitoring system for network devices
• Adhere to GEL operation processes and procedures, aligned to the GEL group’s processes and standards, (ITMP, ITSS, TSS and etc.)
• Manage and maintain the network devices to meet SLA
• Manage and maintain network connectivity links
• Work with vendors, partners and service providers to maintain SLA, resolve issues and assess root cause for remediation
• Participate in GEL DR and BCP planning, exercises and execution
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlights any potential concerns /risks and proactively shares best risk management practices
• Other responsibilities entailed

The Person

• Bachelor’s degree in Computer Science / IT
• At least 5 years of relevant experience successfully managing and deployment of network solutions or IT systems implementation and integration
• Experience in working with multiple infrastructure teams and project teams (business, IT application and infrastructure teams)
• Excellent network troubleshooting skills using various devices, brands and toolsets
• Strong technical understanding of any three of the following:
  • Networking
  • TCP/IP routing and switching
  • IT Security devices, including firewalls
  • CASB solutions
  • Network Access Control Solutions
  • Load balancers
  • Link load Balancers
  • Intrusion Prevention Systems or Intrusion Detection Systems
  • Monitoring and alerting solutions
  • Network authentication solutions

Additional Qualifications

• Ability to understand business processes and financial functions a plus
• Strong oral and technical documentation skills
• Experience with leading performance, stress and capacity testing is a plus
• Analytical and intuitive to recognize non-performing or/and to realize the broader implications of project success or failures from the interdependencies in the portfolio
• Excellent communicator with strong influencing skill set and able to manage conflicts
• Team player who can lead in brainstorm session with peers to problem solve and make decisions
• Self-driven with a positive attitude to champion for culture change management initiatives within IT and with interfacing Business stakeholders
• Ability to motivate and enthuse mixed teams to ensure Service delivery and maximise the customer’s experience
• Ability to work with virtual teams from Indonesia, Malaysia and Singapore
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA-” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.