Mystery Shopper (Freelance) - Johor

Prism+; Johor Bahru; On-site; MYR 100,000 - 150,000; Part time

Job summary

A growing retail brand in Malaysia is seeking Mystery Shoppers to enhance customer experience. As a Mystery Shopper, you'll visit retail outlets, interact with staff discreetly, and provide feedback to help improve services. Ideal candidates are detail-oriented Malaysians aged 18 and above, with strong communication skills. Enjoy flexible hours and contribute to the excellence of retail operations across the country.

Benefits

Flexible work schedule

Contribute to improving customer experiences

Gain insights into retail operations

Qualifications

• Malaysian citizen, 18 years and above.
• Independent and able to travel to assigned retail outlets.
• Experience with electronic products is a plus.

Responsibilities

• Conduct in-store visits to interact with retail associates.
• Complete structured audits on customer experience and operations.
• Capture relevant photos/videos and submit reports immediately.

Skills

Excellent observation skills

Communication skills in English & Bahasa Malaysia

Writing skills

Responsibility

Independence

Education

Minimum SPM qualification

Diploma

Job description

Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for Mystery Shoppers to help us elevate our customer experience. You’ll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.

Key Responsibilities

• Conduct in-store visits to engage with retail associates and observe customer interactions.
• Complete structured audits covering Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management.
• Capture relevant photos/videos and submit reports immediately after each visit.
• Highlight areas for improvement to help our retail team excel.
• Receive training and guidance to perform audits effectively.

Qualifications

• Malaysian citizen, 18 years and above.
• Minimum SPM qualification; Diploma or higher is an advantage.
• Excellent observation, communication, and writing skills in English & Bahasa Malaysia.
• Responsible, reliable, and able to follow instructions precisely.
• Independent and able to travel to assigned retail outlets.
• No conflict of interest with PRISM+ or its retail partners.
• Experience with electronic products is a plus.

Job Details

• Duration: 30–60 minutes per outlet visit.
• Schedule: Weekly, flexible, assignment-based (no fixed date/time).
• Workload: 1–2 outlets per day.
• Payment: RM20 - RM50 (depending on your experience) per outlet visit.

Benefits

• Flexible work schedule.
• Gain insights into retail operations.
• Contribute to improving customer experiences across Malaysia.
• Work with a dynamic and growing brand.