Multilingual Warehouse Customer Support Specialist

Flash Express; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics service provider is seeking individuals for customer service roles within their warehouse. The position involves providing support to customers through various communication channels and ensuring the resolution of queries and complaints. Candidates should have prior customer service experience, preferably in warehouse operations or logistics, and be comfortable working in a dynamic environment. Proficiency in multiple languages is advantageous.

Qualifications

• Prior experience in a Customer Service facing role.
• Familiar or experienced with Warehouse Operation, Fulfillment, Logistics.
• Proficiency in multiple languages is an advantage.

Responsibilities

• Provide service for warehouse customers via various communication methods.
• Complete customer follow-ups on parcel status.
• Handle customer complaints and provide solutions.
• Record and share difficult problems with team members.

Skills

Customer Service Experience

Familiarity with Warehouse Operations

Proficiency in Mandarin

Proficiency in English

Proficiency in Bahasa Melayu

Job description

A logistics service provider is seeking individuals for customer service roles within their warehouse. The position involves providing support to customers through various communication channels and ensuring the resolution of queries and complaints. Candidates should have prior customer service experience, preferably in warehouse operations or logistics, and be comfortable working in a dynamic environment. Proficiency in multiple languages is advantageous.