Multilingual SaaS & E-Commerce ERP Support Specialist

BIGSELLER TECHNOLOGY (MALAYSIA) SDN. BHD.; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A SaaS technology company in Puchong, Malaysia, is seeking a full-time Customer Service Representative. The candidate will respond to customer inquiries, troubleshoot technical issues, and maintain updated records in the CRM system. Excellent communication skills in English, Bahasa Malaysia, and Chinese are required, alongside a basic understanding of e-commerce principles. Benefits include EPF contributions and training opportunities. This role offers an opportunity to contribute to a supportive team environment.

Benefits

EPF

Training Provided

Medical Leave

SOCSO

Qualifications

• Full-time office-based position.
• Fluent in English, Bahasa Malaysia, and Chinese.
• Ability to provide basic tech support.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot basic technical issues related to the SaaS platform.
• Document customer interactions in the CRM system.

Skills

Excellent communication skills in English

Interpersonal skills

Problem-solving

Basic understanding of e-commerce

Adaptability to new technologies

Tools

CRM systems

SaaS software

Job description

A SaaS technology company in Puchong, Malaysia, is seeking a full-time Customer Service Representative. The candidate will respond to customer inquiries, troubleshoot technical issues, and maintain updated records in the CRM system. Excellent communication skills in English, Bahasa Malaysia, and Chinese are required, alongside a basic understanding of e-commerce principles. Benefits include EPF contributions and training opportunities. This role offers an opportunity to contribute to a supportive team environment.