Multilingual Game Support Specialist — 24/7

Career Wise; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A gaming industry service provider is seeking a Customer Service Representative (Game) in Kuala Lumpur. The successful candidate will respond to player inquiries, assist in resolving game-related issues, and collaborate with diverse teams. Ideal applicants have experience in customer service, excellent communication skills, and a passion for gaming. Proficiency in multiple languages is essential for effective interaction with international customers. This position requires flexibility in shifts, including nights and weekends.

Qualifications

• Previous experience in a customer service role, preferably in the gaming industry.
• Excellent writing and verbal communication skills in English.
• Strong problem-solving skills and the ability to think critically in a fast-paced environment.
• Empathy and patience when dealing with player concerns or frustrations.
• Basic technical knowledge and proficiency in using customer support tools and software.
• Ability to work independently and collaboratively as part of a team.
• Flexibility to work shifts, including weekends and holidays.
• Passion for gaming and an understanding of online gaming culture and trends.
• Proficiency in Malay, English, and Mandarin to communicate with international customers.

Responsibilities

• Respond promptly and professionally to players' inquiries.
• Assist players in troubleshooting and resolving game-related problems.
• Provide guidance on game rules, strategies, and promotions.
• Document and track player interactions and issues.
• Collaborate with other teams to resolve complex player issues.
• Monitor player feedback and identify trends for product improvements.
• Maintain a high level of product knowledge with game updates.
• Contribute to developing customer support processes.

Skills

Customer service experience

Excellent communication skills in English

Problem-solving skills

Empathy and patience

Technical knowledge

Team collaboration

Flexibility in shifts

Passion for gaming

Proficiency in Malay

Proficiency in Mandarin

Job description

A gaming industry service provider is seeking a Customer Service Representative (Game) in Kuala Lumpur. The successful candidate will respond to player inquiries, assist in resolving game-related issues, and collaborate with diverse teams. Ideal applicants have experience in customer service, excellent communication skills, and a passion for gaming. Proficiency in multiple languages is essential for effective interaction with international customers. This position requires flexibility in shifts, including nights and weekends.