Multilingual Automotive Support Specialist

Tesla; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company is hiring a Multilingual Customer Support Specialist in Cyberjaya, Malaysia. This role focuses on delivering outstanding support to Tesla Owners through calls and emails in multiple languages. Ideal candidates will have technical support experience in the automotive industry and strong customer service skills. Responsibilities include educating customers, resolving inquiries, and ensuring a positive ownership experience. This position requires flexibility and collaboration in a multicultural setting.

Qualifications

• Minimum 2 years of technical support/call center experience in the automotive industry preferred.
• Ability to adapt in a high-pressure and fast-paced environment.
• Willing to work flexible hours to accommodate customer needs.

Responsibilities

• Deliver excellent customer support through calls and emails in multiple languages.
• Educate owners on vehicle operation for optimal confidence.
• Provide solutions to exceed customer expectations.

Skills

Technical acumen

Customer service in multiple languages

Communication skills

Attention to detail

Tools

Customer Management Systems

MS Office Suite

Job description

A leading automotive company is hiring a Multilingual Customer Support Specialist in Cyberjaya, Malaysia. This role focuses on delivering outstanding support to Tesla Owners through calls and emails in multiple languages. Ideal candidates will have technical support experience in the automotive industry and strong customer service skills. Responsibilities include educating customers, resolving inquiries, and ensuring a positive ownership experience. This position requires flexibility and collaboration in a multicultural setting.