Multichannel Customer Service & Order Fulfillment Pro

Floristika.Com.My Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A floral service company in Kuala Lumpur seeks a Customer Service Executive to engage with customers via various channels. The ideal candidate has a Diploma or Bachelor's degree and at least 2 years of experience in customer service or retail. Proficiency in both English and Mandarin is essential, along with strong communication skills and a passion for flowers. This role may involve a rotating shift schedule and requires teamwork in fulfilling customer orders effectively.

Qualifications

• Minimum 2 years of experience in Customer Service, Retail, Sales, or Online Order Fulfillment.
• Strong command of English and Mandarin, both written and spoken.
• Genuinely passionate about flowers, plants, and customer interaction.

Responsibilities

• Attend to customer inquiries and feedback via various platforms.
• Process customer orders and handle invoicing and payments.
• Coordinate with warehouse and delivery teams for order fulfillment.
• Update customers on order status and resolve issues.
• Handle after-sales matters like exchanges and returns.

Skills

Customer service

Communication skills

Problem-solving

Interpersonal skills

E-commerce platform usage

Mandarin proficiency

Education

Diploma or Bachelor's Degree in any field

Tools

Online tools

Job description

A floral service company in Kuala Lumpur seeks a Customer Service Executive to engage with customers via various channels. The ideal candidate has a Diploma or Bachelor's degree and at least 2 years of experience in customer service or retail. Proficiency in both English and Mandarin is essential, along with strong communication skills and a passion for flowers. This role may involve a rotating shift schedule and requires teamwork in fulfilling customer orders effectively.