Multichannel Customer Experience Specialist

INAI REPUBLIC; Gombak; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing e-commerce company located in Selangor, Malaysia, is seeking a dedicated Customer Service professional to manage customer interactions and ensure satisfaction. The ideal candidate will possess excellent communication skills in English and Bahasa Melayu and have a passion for building strong customer relationships. Responsibilities include responding to inquiries, assisting with orders, and providing after-sales support. This role offers a positive working environment with opportunities for growth.

Benefits

Daily meals/lunch provided

Full work equipment provided

Monthly outdoor townhalls

Continuous training and career growth opportunities

Performance rewards and allowances

Qualifications

• Experience in customer service or e-commerce preferred.
• Professional, patient, and empathetic in customer interactions.
• Interest in beauty, lifestyle, or e-commerce industries is an advantage.

Responsibilities

• Respond promptly to customer messages across all platforms.
• Provide accurate product information tailored to customer needs.
• Handle inquiries related to orders, deliveries, and promotions.
• Assist customers with after-sales support and troubleshooting.
• Build and nurture positive relationships with customers.

Skills

Excellent communication skills

Interpersonal skills

Strong problem-solving skills

Attention to detail

Multitasking ability

Education

Minimum SPM, Diploma or equivalent

Job description

A growing e-commerce company located in Selangor, Malaysia, is seeking a dedicated Customer Service professional to manage customer interactions and ensure satisfaction. The ideal candidate will possess excellent communication skills in English and Bahasa Melayu and have a passion for building strong customer relationships. Responsibilities include responding to inquiries, assisting with orders, and providing after-sales support. This role offers a positive working environment with opportunities for growth.