Monitoring Team Lead - Data-Driven Global IT Ops

Tec D; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a VMT Supervisor in Petaling Jaya, Malaysia. This role involves leading a team of monitoring specialists, managing service levels, and ensuring customer satisfaction. Candidates should have a bachelor's degree, 5-8 years of relevant experience, and proficiency in Chinese (Mandarin) and English. The position demands high discipline and analytical skills as well as the ability to communicate effectively across departments. This role also offers various career development opportunities and a commitment to diversity and inclusion.

Benefits

Career growth programs

Well-being seminars

Inclusive community activities

Qualifications

• 5-8 years of relevant experience.
• IT background is preferred.
• Able to communicate efficiently with departments to handle emergencies.
• Exceptional skills in observing potential risks during monitoring.

Responsibilities

• Lead the VMT team and manage performance.
• Provide training and coaching for specialists.
• Analyze monitoring data to offer solutions.

Skills

Proficiency in Chinese (Mandarin)

Proficiency in English

Strong analytical skills

Ability to analyze monitoring data

High vigilance

Attention to detail

Education

Bachelor's degree

Job description

A global technology company is seeking a VMT Supervisor in Petaling Jaya, Malaysia. This role involves leading a team of monitoring specialists, managing service levels, and ensuring customer satisfaction. Candidates should have a bachelor's degree, 5-8 years of relevant experience, and proficiency in Chinese (Mandarin) and English. The position demands high discipline and analytical skills as well as the ability to communicate effectively across departments. This role also offers various career development opportunities and a commitment to diversity and inclusion.