Mobile Phone Technician

Phonelab Group Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A mobile device repair company in Kuala Lumpur is seeking skilled technicians experienced in smartphone hardware repair and software troubleshooting. The ideal candidate should possess excellent customer service skills and the ability to communicate technical issues clearly. Responsibilities include diagnosing hardware and software problems, repairing components, and maintaining customer records. Benefits include commissions, leave entitlements, and training opportunities.

Benefits

Commission

EPF/SOCSO/EIS

Annual Leave

Medical Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Allowance Provided

Qualifications

• Proficient in mobile phone hardware repair and software troubleshooting.
• Fluent in English and other languages for effective communication.
• Able to perform component replacements accurately.

Responsibilities

• Diagnose hardware and software issues in mobile phones.
• Perform component-level repairs on phone circuit boards.
• Replace damaged components while ensuring quality standards.
• Troubleshoot software-related issues and provide solutions.
• Maintain accurate records of repairs and customer interactions.

Skills

Mobile phone hardware repair

Software troubleshooting

Customer service skills

Fluent in English/multiple languages

Component replacement

Education

Minimum SPM / O Level / SKM Level 1 / 2 / 3 or equivalent

Tools

Diagnostic tools

Job description

Proficiency in mobile phone hardware repair and software troubleshoot will be an added advantage.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Technical proficiency in smartphone troubleshooting and mobile device repair.

Ability to perform component replacement on mobile devices accurately and efficiently.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

• Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
• Proficiency in mobile phone hardware repair and software troubleshoot will be an added advantage.
• Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
• Technical proficiency in smartphone troubleshooting and mobile device repair.
• Ability to perform component replacement on mobile devices accurately and efficiently.
• Excellent customer service skills with the ability to communicate technical issues clearly to customers.
• Computer literate (Basic).
• Able to work 6 days a week
• Discipline, self-motivated and independent

Responsibility

• Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
• Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
• Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
• Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
• Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
• Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
• Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits

• Commission
• EPF / SOCSO / EIS
• Annual Leave
• Medical Leave
• Public Holiday Incentive
• Annual bonus
• Performance bonus
• Yearly Salary Increment
• Overtime pay
• Staff Discount
• Training provided
• Medical and Hospitalisation Leave
• Allowance Provided