Mobile Number Portability (MNP) Specialist

Nasstar; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecom provider is looking for a Mobile Number Portability Specialist in Cyberjaya. This role involves managing number porting activities across UK telecom providers, ensuring compliance with standards. The ideal candidate should have experience in telecoms, strong understanding of porting regulations, and excellent communication skills. Benefits include a competitive salary and professional development opportunities. Applications are accepted until 31 December 2025.

Benefits

Competitive salary and benefits package

Opportunity to work with leading UK telecom providers

Professional development and training opportunities

Qualifications

• Previous experience in telecoms, preferably in number porting or provisioning.
• Strong understanding of UK telecom providers and porting regulations.
• Excellent communication skills (written and verbal) in English.

Responsibilities

• Manage end-to-end porting processes for UK customers across multiple carriers.
• Communicate effectively with teams, carriers, and customers to resolve porting issues.
• Maintain accurate records of all porting activities in internal systems.

Skills

Experience in telecoms

Understanding of UK telecom providers

Excellent communication skills in English

Attention to detail

Proficiency in MS Office

Tools

CRM systems

Job description

Mobile Number Portability (MNP) Specialist

Application Deadline: 31 December 2025

Department: Connectivity

Employment Type: Permanent

Location: Cyberjaya

Description

We are seeking highly organized and detail-oriented Porting Coordinators to join our international team. This role is critical in managing number porting activities across major UK telecom providers, including BT, TalkTalk Business, Virgin Media, and Neos Networks. The successful candidate will work closely with our UK-based Porting Team Manager to ensure seamless and timely porting of customer numbers, maintaining compliance with industry standards and delivering exceptional customer experience.

Key Responsibilities

• Coordinate Number Porting Requests
  • Manage end-to-end porting processes for UK customers across multiple carriers.
  • Validate porting requests for accuracy and compliance with provider requirements.
• Liaison with Stakeholders
  • Communicate effectively with UK-based teams, carriers, and customers to resolve porting issues.
  • Provide timely updates on porting status and escalation of delays or discrepancies.
• Documentation & Compliance
  • Maintain accurate records of all porting activities in internal systems.
  • Ensure adherence to Ofcom and industry guidelines for number portability.
• Issue Resolution
  • Investigate and resolve porting failures or rejections promptly.
  • Work collaboratively with carriers to troubleshoot technical or administrative issues.
• Reporting & Continuous Improvement
  • Generate regular reports on porting performance and SLAs.
  • Identify process improvement opportunities to enhance efficiency and customer satisfaction.

Skills, Knowledge and Expertise

Essential:

• Previous experience in telecoms, preferably in number porting or provisioning.
• Strong understanding of UK telecom providers and porting regulations.
• Excellent communication skills (written and verbal) in English.
• High attention to detail and ability to manage multiple tasks under tight deadlines.
• Proficiency in MS Office and CRM systems.

Desirable:

• Experience working in an international team environment.
• Familiarity with Ofcom porting guidelines and industry best practices.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with leading UK telecom providers.
• Professional development and training opportunities.