Mid-level/Senior Network Engineer (Normal working hours) (ID: 661502)

PERSOL; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Technical Support Specialist. This role involves technical troubleshooting and customer account management for web performance and cloud solutions. Responsibilities include providing consultative guidance, coordinating projects, and assisting Sales teams. Ideal candidates have a Bachelor's degree in a relevant field, at least 3 years of experience, and strong Mandarin communication skills. Benefits include medical insurance, wellness reimbursement, and employee recognition programs.

Benefits

Medical insurance (outpatient & inpatient)

Wellness reimbursement

Leave encashment option

Employee recognition programs

Birthday gift voucher

Office with easy access to public transportation

Qualifications

• Minimum 3 years of experience in Technical Support or IT-related roles.
• Basic understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS.
• Familiarity with website optimization.

Responsibilities

• Manage and support customer accounts with timely issue resolution.
• Identify and resolve service-related issues through collaboration.
• Assist in technical discussions with Sales/Pre-Sales teams.

Skills

Technical Support

Communication Skills

Customer Management

Project Management

Linux/UNIX

Networking Knowledge

Mandarin Proficiency

Education

Bachelor’s degree in Computer Science, IT, Telecommunications, or Engineering

Tools

Network Analysis Tools

Shell Scripting

Job description

Location: Menara KL33, Jalan Sultan Ismail, Kuala Lumpur
Industry: Global Internet Performance / Cloud & Network Solutions
Employment Type: Permanent, Full-Time
Working Hours: Monday–Friday (9am–6pm)

Job Overview

This role focuses on technical troubleshooting, customer success, and ensuring smooth service delivery for web performance, cloud, and network-related solutions. You’ll work closely with internal technical teams and support pre-sales activities where needed.

Key Responsibilities

Client Support & Account Management

• Manage and support MNC/SME customer accounts with timely issue resolution.
• Maintain strong customer relationships and provide consultative guidance to enhance client satisfaction.
• Plan and execute customer service/technical support activities from start to finish.

Technical Troubleshooting & Project Coordination

• Identify and resolve service-related issues through cross-team collaboration.
• Troubleshoot network, website performance, and service delivery challenges.
• Coordinate internally to ensure smooth project implementation and service optimization.

Pre-Sales & POC Support

• Assist Sales/Pre-Sales teams in technical discussions.
• Support and coordinate Proof-of-Concept (POC) projects to ensure successful delivery.

Requirements

• Bachelor’s degree in Computer Science, IT, Telecommunications, Engineering, or equivalent.
• Minimum 3 years of experience in Technical Support, Pre-Sales/Post-Sales, or IT-related roles.
• Strong communication, coordination, and customer-facing skills.
• Basic understanding of networking and website technologies (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS)
• Experience with Linux/UNIX environments
• Familiarity with network analysis tools, website optimization, or shell scripting is a plus.
• Ability to manage projects, control timelines, and ensure successful delivery.
• Mandarin proficiency is required to liaise with Mandarin-speaking stakeholders.

Preferred Experience

• Exposure to cloud services, Internet technologies, CDN, media delivery, or hosting infrastructure.
• Experience troubleshooting customer-facing technical issues within digital media, cloud, or Internet service providers.

What You’ll Enjoy

• Medical insurance (outpatient & inpatient)
• Wellness reimbursement
• Leave encashment option
• Employee recognition programs (On-The-Spot Award, Long Service Award)
• Birthday gift voucher
• Office with easy access to public transportation