Merchant Research Financial Analyst (Cantonese & English speaking)

American Express; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A leading financial services company in Kuala Lumpur is seeking a dedicated professional to manage client accounts and ensure their settlement. Responsibilities include servicing merchant accounts, resolving inquiries, and implementing operational improvements. Ideal candidates should possess strong analytical and communication skills, with additional language proficiency considered advantageous. This role offers comprehensive benefits and opportunities for professional growth.

Benefits

Competitive base salaries

Bonus incentives

Career development opportunities

Qualifications

• Ability to analyze data and implement changes.
• Additional languages like Cantonese/Mandarin is a plus.
• Strong growth mindset and self-motivation.

Responsibilities

• Contact clients with overdue accounts.
• Set up and maintain merchant accounts.
• Assist Merchants with servicing requests.
• Resolve complex service requests.
• Identify and implement improvements in processes.

Skills

Data analysis

Customer First ethos

Problem solving

Communication skills

Attention to detail

Organization skills

Job description

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Responsibilities

• Responsible for servicing clients with merchant accounts to secure the settlement of the account.
• This potentially covers the setup, maintenance, linkage and payments of merchant accounts.
• Assist Merchants with completing servicing requests
• Collaborate with multiple Merchant and Payment teams to tailor servicing strategies that meet Merchant needs
• Resolve complex/escalated service requests with precision and urgency
• Proactively identify procedural/operational opportunities and implement solutions that lead to improved Merchant journeys and satisfaction
• Assist Merchants with their operational needs by offering a variety of American Express payment products/services
• Lead and/or participate in special projects required to support Merchant’s key business objectives

Minimum Qualifications

• An ability to analyze data effectively and implement changes to reduce demand.
• Additional languages such as Cantonese and/or Mandarin would be an advantage.
• Strong knowledge and belief in growth mindset, highly accountable and intrinsically motivated.
• Must understand Customer First ethos and the American Express brand and products.
• Solid understanding of Merchant Servicing highly desired.
• Excellent problem solving, time management and organizational skills.
• Excellent communication skills as well as proven verbal & written communication skills.
• Must have a high degree of attention to details with very good sense of ownership and good decision making skills.

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.